Remote Customer Success & Support Ops Lead

Remotefetch; Tandil; Remote; ARS 64,866,000 - 92,666,000; Full time

Benefits offered by this job

Fully remote role

Flexible scheduling options

Structured onboarding and training

Growth opportunities

Supportive team culture

Job summary

Prometeo Talent, on behalf of a fast-growing SaaS company in the construction permitting space, is hiring a Customer Support Representative. This 100% remote role serves contractors in the Latin America region, focusing on permit filings, account management, and platform usage.

You will be the first point of contact for customers, using English to resolve issues, log interactions in the CRM, and collaborate with product and operations teams to drive improvements.

Qualifications

• Minimum 2 years of customer service experience in a phone-based or call center environment.
• Full fluency in English, both spoken and written.
• Proficiency in Microsoft Excel and comfort working with spreadsheets.

Responsibilities

• Answer inbound customer calls in a professional, courteous, and timely manner.
• Resolve questions related to permit status, document uploads, account setup, and billing.
• Log all interactions in the CRM and maintain knowledge of permitting workflows.
• Meet or exceed performance metrics including call volume, first-call resolution, and CSAT.
• Escalate where needed and follow up to confirm issue resolution.

Skills

Customer service

Phone support

Tools

GoHighLevel

HubSpot

Job description

Prometeo Talent, on behalf of a fast-growing SaaS company in the construction permitting space, is hiring a Customer Support Representative. This 100% remote role serves contractors in the Latin America region, focusing on permit filings, account management, and platform usage.

You will be the first point of contact for customers, using English to resolve issues, log interactions in the CRM, and collaborate with product and operations teams to drive improvements.