Remote Customer Success Specialist: Onboarding & Growth

Virtustant; Argentina; Remote; ARS 84,943,000 - 115,832,000; Full time

Benefits offered by this job

Remote work from home country

US-based clients

Payment in USD or local currency

Ongoing support from Virtustant team

Job summary

Virtustant is a remote staffing company connecting LATAM and South Africa professionals with growing US businesses. We seek a Customer Success Specialist to help our clients\' customers from onboarding to renewal, acting as the main contact for a portfolio of accounts.

You will work full-time, 100% remote from your home country, with Advanced English (C1+) and experience with CRMs like HubSpot or Salesforce. We offer payments in USD or local currency and ongoing support from the Virtustant team.

Qualifications

• 2+ years in customer success, account management or customer support.
• Advanced English (C1 or higher).
• Strong communication and relationship-building skills.
• Experience with CRMs (HubSpot, Salesforce or similar).
• Organized and proactive.

Responsibilities

• Onboard new customers and guide them through setup
• Be the main point of contact for a portfolio of accounts
• Run check-in calls and track account health
• Spot risks and upsell opportunities
• Gather customer feedback and share it with product and sales
• Keep the CRM up to date

Skills

Advanced English (C1 or higher)

Strong communication

Relationship-building

Organized and proactive

CRM experience (HubSpot/Salesforce)

Tools

HubSpot

Salesforce

Intercom

Gainsight

Job description

Virtustant is a remote staffing company connecting LATAM and South Africa professionals with growing US businesses. We seek a Customer Success Specialist to help our clients\' customers from onboarding to renewal, acting as the main contact for a portfolio of accounts.

You will work full-time, 100% remote from your home country, with Advanced English (C1+) and experience with CRMs like HubSpot or Salesforce. We offer payments in USD or local currency and ongoing support from the Virtustant team.