Customer Service Representative – Remote Staffing

Virtustant; Argentina; Remote; ARS 55,599,000 - 83,399,000; Full time

Benefits offered by this job

100% remote work from home country

Long-term positions with US-based 😃? (

Job summary

Virtustant is a remote staffing company connecting professionals in Latin America and South Africa with US businesses. A Customer Service Representative will be the voice of our clients, helping their customers by phone, email and chat from a fully remote setup.

The role requires 1+ year of customer service experience, Advanced English, and empathy. You will log interactions in the CRM, resolve questions, and escalate complex cases when needed.

Qualifications

• 1+ year of customer service experience.
• Advanced English (C1 or higher) with clear pronunciation.
• Empathy, patience and a problem-solving attitude.
• Comfortable with help desk tools.
• A quiet workspace, a headset and a reliable internet connection.

Responsibilities

• Answer inbound calls, emails and chats.
• Resolve questions, orders and issues.
• Log every interaction in the help desk or CRM.
• Escalate complex cases to the right team.
• Follow up to make sure customers are satisfied.
• Keep up to date with products and policies.

Skills

Customer service experience

Advanced English (C1)

Empathy & problem-solving

Tools

Help desk tools

Job description

Job Title: Customer Service Representative

About Virtustant

Virtustant is a remote staffing company that connects talented professionals in Latin America and South Africa with growing US businesses. We recruit, vet and support our team members so they can build long-term remote careers with international clients.

About The Role

Be the voice of our clients' businesses, helping their customers by phone, email and chat.

Responsibilities

• Answer inbound calls, emails and chats
• Resolve questions, orders and issues
• Log every interaction in the help desk or CRM
• Escalate complex cases to the right team
• Follow up to make sure customers are satisfied
• Keep up to date with products and policies

Requirements

• 1+ year of customer service experience
• Advanced English (C1 or higher) with clear pronunciation
• Empathy, patience and a problem-solving attitude
• Comfortable with help desk tools
• A quiet workspace, a headset and a reliable internet connection

Nice To Have

• Zendesk, Freshdesk or Gorgias
• Experience in e-commerce or with US customers

English Level

Advanced (C1 or higher), with clear pronunciation

Schedule

Full time, US business hours

What We Offer

• 100% remote work from your home country
• Long-term positions with US-based companies
• Payment in USD or local currency, according to your preference
• Ongoing support from the Virtustant team