Remote Customer Support Agent for US Clients

Virtustant; Argentina; Remote; ARS 55,599,000 - 83,399,000; Full time

Benefits offered by this job

100% remote work from home country

Long-term positions with US-based 😃? (

Job summary

Virtustant is a remote staffing company connecting professionals in Latin America and South Africa with US businesses. A Customer Service Representative will be the voice of our clients, helping their customers by phone, email and chat from a fully remote setup.

The role requires 1+ year of customer service experience, Advanced English, and empathy. You will log interactions in the CRM, resolve questions, and escalate complex cases when needed.

Qualifications

• 1+ year of customer service experience.
• Advanced English (C1 or higher) with clear pronunciation.
• Empathy, patience and a problem-solving attitude.
• Comfortable with help desk tools.
• A quiet workspace, a headset and a reliable internet connection.

Responsibilities

• Answer inbound calls, emails and chats.
• Resolve questions, orders and issues.
• Log every interaction in the help desk or CRM.
• Escalate complex cases to the right team.
• Follow up to make sure customers are satisfied.
• Keep up to date with products and policies.

Skills

Customer service experience

Advanced English (C1)

Empathy & problem-solving

Tools

Help desk tools

Job description

Virtustant is a remote staffing company connecting professionals in Latin America and South Africa with US businesses. A Customer Service Representative will be the voice of our clients, helping their customers by phone, email and chat from a fully remote setup.

The role requires 1+ year of customer service experience, Advanced English, and empathy. You will log interactions in the CRM, resolve questions, and escalate complex cases when needed.