Customer Success Specialist – Remote Staffing

Virtustant; Argentina; A distancia; ARS 84.943.000 - 115.832.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work from home country

US-based clients

Payment in USD or local currency

Ongoing support from Virtustant team

Descripción de la vacante

Virtustant is a remote staffing company connecting LATAM and South Africa professionals with growing US businesses. We seek a Customer Success Specialist to help our clients\' customers from onboarding to renewal, acting as the main contact for a portfolio of accounts.

You will work full-time, 100% remote from your home country, with Advanced English (C1+) and experience with CRMs like HubSpot or Salesforce. We offer payments in USD or local currency and ongoing support from the Virtustant team.

Formación

• 2+ years in customer success, account management or customer support.
• Advanced English (C1 or higher).
• Strong communication and relationship-building skills.
• Experience with CRMs (HubSpot, Salesforce or similar).
• Organized and proactive.

Responsabilidades

• Onboard new customers and guide them through setup
• Be the main point of contact for a portfolio of accounts
• Run check-in calls and track account health
• Spot risks and upsell opportunities
• Gather customer feedback and share it with product and sales
• Keep the CRM up to date

Conocimientos

Advanced English (C1 or higher)

Strong communication

Relationship-building

Organized and proactive

CRM experience (HubSpot/Salesforce)

Herramientas

HubSpot

Salesforce

Intercom

Gainsight

Descripción del empleo

Job Title

Customer Success Specialist

About Virtustant

Virtustant is a remote staffing company that connects talented professionals in Latin America and South Africa with growing US businesses. We recruit, vet and support our team members so they can build long-term remote careers with international clients.

About the Role

Help our clients' customers get the most out of their products, from onboarding to renewal.

Responsibilities

• Onboard new customers and guide them through setup
• Be the main point of contact for a portfolio of accounts
• Run check-in calls and track account health
• Spot risks and upsell opportunities
• Gather customer feedback and share it with product and sales
• Keep the CRM up to date

Requirements

• 2+ years in customer success, account management or customer support
• Advanced English (C1 or higher)
• Strong communication and relationship-building skills
• Experience with CRMs (HubSpot, Salesforce or similar)
• Organized and proactive

Nice To Have

• SaaS experience
• Tools like Intercom or Gainsight

English Level

Advanced (C1 or higher), written and spoken

Schedule

Full time, US business hours

What We Offer

• 100% remote work from your home country
• Long-term positions with US-based companies
• Payment in USD or local currency, according to your preference
• Ongoing support from the Virtustant team