Bilingual Customer Success Manager - Remote (English/Spanish)

Virtustant; Argentina; Remote; ARS 92,875,000 - 139,312,000; Full time

Job summary

Virtustant is seeking a Bilingual Customer Success Manager to guide new clients through our platform and services. This remote role focuses on building strong relationships, educating clients on financial management processes, and managing daily tasks independently.

You will conduct onboarding sessions, lead consultations, and maintain clear communication with U.S.-based clients. A four-week training program will equip you to deliver excellent service from day one.

Qualifications

• Bilingual English/Spanish with strong spoken English (C2).
• Confident communication with U.S.-based clients.
• Experience with U.S.-based companies and clients.
• Corporate or professional work experience beyond small local businesses.
• Strong communication and client-facing skills.
• Ability to work independently and take initiative.
• Availability to work Monday–Friday, 9:00 AM–5:00 PM Pacific Time.

Responsibilities

• Conduct virtual onboarding sessions with new clients.
• Lead client consultation calls to understand needs.
• Build strong client relationships.
• Educate clients on platform features and financial management processes.
• Follow up with prospective clients after consultations.
• Communicate complex information clearly and confidently.
• Maintain accurate records of client interactions.
• Collaborate with the Client Relations team to improve customer experience.
• Proactively identify client challenges and provide solutions.
• Escalate issues when necessary.
• Manage daily responsibilities independently.

Skills

Bilingual English/Spanish

Client-facing communication

Independent work

Tools

Slack

CRM software

Video conferencing (Zoom)

Call transcription tools

Job description

Virtustant is seeking a Bilingual Customer Success Manager to guide new clients through our platform and services. This remote role focuses on building strong relationships, educating clients on financial management processes, and managing daily tasks independently.

You will conduct onboarding sessions, lead consultations, and maintain clear communication with U.S.-based clients. A four-week training program will equip you to deliver excellent service from day one.