Remote Customer Service & Reservations Specialist

Traveling with Mich; Ciudad de Mendoza; A distancia; ARS 8.035.000 - 13.392.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay

Training & development

Collaborative team

Career growth

Descripción de la vacante

Traveling with Mich is seeking a friendly, customer-focused Customer Service Representative to join our remote team. You will assist customers via phone, email, chat, and other channels, delivering accurate information and a positive experience.

The role emphasizes problem-solving, clear communication, and the ability to handle reservations, follow-ups, and general support while maintaining confidentiality and professional standards.

Formación

• High school diploma or equivalent required.
• Experience in customer service, hospitality, travel, or admin preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Professional and friendly attitude.
• Ability to stay calm and helpful in difficult situations.
• Strong attention to detail and organization.
• Ability to manage multiple tasks and prioritize.
• Comfortable using computers, email, CRM systems, and other digital tools.
• Ability to work independently and as part of a team.

Responsabilidades

• Respond to customer inquiries by phone, email, chat, and other channels.
• Provide accurate information about products, services, policies, and procedures.
• Assist customers with reservations, changes, cancellations, and general questions.
• Resolve customer concerns professionally and efficiently.
• Follow up with customers to ensure needs are addressed.
• Maintain accurate customer information and communication records in company systems.
• Escalate complex issues to the appropriate department or supervisor when necessary.
• Coordinate with internal teams to resolve customer requests.
• Maintain a positive, professional, and solution-oriented attitude.
• Meet established customer service, quality, and productivity standards.
• Protect customer confidentiality and follow company policies and procedures.
• Perform other customer service-related duties as assigned.

Conocimientos

Verbal communication

Written communication

Interpersonal skills

Problem-solving

Multitasking

Teamwork

Educación

High school diploma

Herramientas

CRM systems

Email tools

Descripción del empleo

Traveling with Mich is seeking a friendly, customer-focused Customer Service Representative to join our remote team. You will assist customers via phone, email, chat, and other channels, delivering accurate information and a positive experience.

The role emphasizes problem-solving, clear communication, and the ability to handle reservations, follow-ups, and general support while maintaining confidentiality and professional standards.