Remote Customer Service & Reservations Specialist

Traveling with Mich

Ciudad de Mendoza

A distancia

ARS 8.035.000 - 13.392.000

Jornada completa

Hace 9 días
Generador de candidaturas

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Ventajas ofrecidas por este puesto de trabajo

Competitive pay
Training & development
Collaborative team
Career growth

Descripción de la vacante

Traveling with Mich is seeking a friendly, customer-focused Customer Service Representative to join our remote team. You will assist customers via phone, email, chat, and other channels, delivering accurate information and a positive experience.

The role emphasizes problem-solving, clear communication, and the ability to handle reservations, follow-ups, and general support while maintaining confidentiality and professional standards.

Formación

  • High school diploma or equivalent required.
  • Experience in customer service, hospitality, travel, or admin preferred.
  • Excellent verbal and written communication skills.
  • Strong interpersonal and problem-solving abilities.
  • Professional and friendly attitude.
  • Ability to stay calm and helpful in difficult situations.
  • Strong attention to detail and organization.
  • Ability to manage multiple tasks and prioritize.
  • Comfortable using computers, email, CRM systems, and other digital tools.
  • Ability to work independently and as part of a team.

Responsabilidades

  • Respond to customer inquiries by phone, email, chat, and other channels.
  • Provide accurate information about products, services, policies, and procedures.
  • Assist customers with reservations, changes, cancellations, and general questions.
  • Resolve customer concerns professionally and efficiently.
  • Follow up with customers to ensure needs are addressed.
  • Maintain accurate customer information and communication records in company systems.
  • Escalate complex issues to the appropriate department or supervisor when necessary.
  • Coordinate with internal teams to resolve customer requests.
  • Maintain a positive, professional, and solution-oriented attitude.
  • Meet established customer service, quality, and productivity standards.
  • Protect customer confidentiality and follow company policies and procedures.
  • Perform other customer service-related duties as assigned.

Conocimientos

Verbal communication
Written communication
Interpersonal skills
Problem-solving
Multitasking
Teamwork

Educación

High school diploma

Herramientas

CRM systems
Email tools

Descripción del empleo

Traveling with Mich is seeking a friendly, customer-focused Customer Service Representative to join our remote team. You will assist customers via phone, email, chat, and other channels, delivering accurate information and a positive experience.

The role emphasizes problem-solving, clear communication, and the ability to handle reservations, follow-ups, and general support while maintaining confidentiality and professional standards.

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