Remote Customer Service Rep — Travel & Reservations

Sercanto Srl; La Pampa; Remote; ARS 53,807,000 - 92,241,000; Full time

Benefits offered by this job

Training and development opportunities

Career growth

Job summary

Sercanto Srl is seeking a Customer Service Representative to join their remote team. The role focuses on assisting customers with inquiries, reservations, and general support while maintaining a professional and helpful demeanor.

The ideal candidate will have strong communication skills, a customer-first attitude, and experience with CRM tools. This is a full-time remote position offering growth opportunities within a collaborative team.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service, hospitality, travel, sales, or admin preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Professional and friendly attitude.
• Ability to stay calm and helpful with difficult customers.
• Strong attention to detail and organizational skills.
• Able to work independently and in a team.

Responsibilities

• Respond to customer inquiries by phone, email, chat, and other channels.
• Provide accurate information about products, services, policies, and procedures.
• Assist customers with reservations, changes, cancellations, and general questions.
• Resolve customer concerns professionally and efficiently.
• Follow up with customers to ensure needs are addressed.
• Maintain accurate customer records in company systems.
• Escalate complex issues to the appropriate department or supervisor.

Skills

Clear communication

Problem solving

Customer focus

Multitasking

Education

High school diploma or equivalent

Tools

CRM systems

Email/Chat tools

Job description

Sercanto Srl is seeking a Customer Service Representative to join their remote team. The role focuses on assisting customers with inquiries, reservations, and general support while maintaining a professional and helpful demeanor.

The ideal candidate will have strong communication skills, a customer-first attitude, and experience with CRM tools. This is a full-time remote position offering growth opportunities within a collaborative team.