Remote Customer Service Specialist - Reservations & Support

Ovation Law Firm; Santa Fe Capital; Remote; ARS 600,000 - 900,000; Full time

Benefits offered by this job

Competitive pay

Training opportunities

Supportive team

Career growth

Job summary

Mendoza Traveling with Mich is hiring a Customer Service Representative to deliver exceptional support remotely. You will handle inquiries via phone, email, and chat, provide accurate product information, and assist with reservations and changes while maintaining thorough customer records.

The role emphasizes a friendly, professional demeanor, strong communication, and the ability to resolve issues promptly. Collaboration with the Customer Experience team is key.

Qualifications

• High school diploma or equivalent required.
• Excellent verbal and written communication skills.
• Ability to work remotely and manage multiple tasks.
• Experience with computers, email, CRM systems.
• Strong interpersonal and problem-solving abilities.
• Professional, friendly and calm under pressure.

Responsibilities

• Respond to customer inquiries by phone, email, chat, and other channels.
• Provide accurate information about products, services, policies.
• Assist with reservations, changes, cancellations and general questions.
• Resolve customer concerns professionally and efficiently.
• Follow up to ensure customer needs are met.
• Maintain customer records in company systems.
• Escalate complex issues when needed.
• Coordinate with internal teams to resolve requests.
• Meet customer service, quality and productivity standards.
• Protect customer confidentiality.
• Perform other related duties.

Skills

Verbal communication

Written communication

Interpersonal skills

Problem solving

Calm under pressure

Attention to detail

Organizational skills

Multitasking

Teamwork

Independence

CRM familiarity

Education

High school diploma or equivalent

Tools

CRM platforms

Job description

Mendoza Traveling with Mich is hiring a Customer Service Representative to deliver exceptional support remotely. You will handle inquiries via phone, email, and chat, provide accurate product information, and assist with reservations and changes while maintaining thorough customer records.

The role emphasizes a friendly, professional demeanor, strong communication, and the ability to resolve issues promptly. Collaboration with the Customer Experience team is key.