Remote Customer Service Rep — Reservations & Support

Megatech S.A.; Ciudad de Mendoza; À distance; ARS 23 060 000 - 38 434 000; Plein temps

Avantages offerts par ce poste

Competitive compensation

Training and professional development

Supportive team environment

Career growth opportunities

Résumé du poste

Megatech S.A. is seeking a friendly Customer Service Representative to join our remote team. You will assist customers via phone, email, chat, and other channels, providing accurate product and policy information and resolving inquiries with a positive, professional approach.

The role emphasizes problem solving, effective communication, and collaboration with internal teams. Prior customer service or hospitality experience is preferred, with a strong focus on attention to detail and teamwork in

Qualifications

• High school diploma or equivalent.
• Experience in customer service, hospitality, sales, travel, or administrative roles preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Professional and friendly attitude.
• Ability to stay calm and helpful in difficult situations.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks and prioritize effectively.
• Comfortable using computers, email, CRM systems, and other digital tools.
• Ability to work independently and as part of a team.
• Bilingual English/Spanish is a plus.

Responsabilités

• Respond to customer inquiries by phone, email, chat, and other channels.
• Provide accurate information about products, services, policies, and procedures.
• Assist customers with requests, reservations, changes, cancellations, and general questions.
• Resolve customer concerns professionally and efficiently.
• Follow up with customers to ensure needs are addressed.
• Maintain accurate customer information and records in company systems.
• Escalate complex issues to the appropriate department or supervisor as needed.
• Coordinate with internal teams to resolve customer requests.
• Maintain a positive, professional, and solution-oriented attitude.
• Meet established customer service, quality, and productivity standards.
• Protect customer confidentiality and follow company policies and procedures.
• Perform other customer service-related duties as assigned.

Connaissances

Verbal communication

Written communication

Interpersonal skills

Problem solving

Attention to detail

Multitasking

Teamwork

Calm under pressure

Formation

High school diploma or equivalent

Outils

CRM systems

Email clients

Description du poste

Megatech S.A. is seeking a friendly Customer Service Representative to join our remote team. You will assist customers via phone, email, chat, and other channels, providing accurate product and policy information and resolving inquiries with a positive, professional approach.

The role emphasizes problem solving, effective communication, and collaboration with internal teams. Prior customer service or hospitality experience is preferred, with a strong focus on attention to detail and teamwork in