Remote Customer Experience Specialist

Irsa Group; Buenos Aires; Remote; ARS 600,000 - 800,000; Full time

Benefits offered by this job

Remote work

Training and professional development

Supportive and collaborative team

Job summary

Mendoza Traveling with Mich is hiring a Customer Service Representative for a fully remote role. The successful candidate will handle inquiries, reservations, and general support across multiple channels, maintaining a high level of professionalism and customer satisfaction.

Ideal applicants will bring strong communication skills, experience in customer service or related fields, and the ability to work independently as part of a collaborative team environment.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service, hospitality, travel, or administrative work preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Professional and friendly attitude.
• Ability to stay calm and helpful in difficult situations.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks and prioritize.

Responsibilities

• Respond to customer inquiries by phone, email, chat, and other channels.
• Provide accurate information about products, services, policies, and procedures.
• Assist customers with reservations, changes, cancellations, and general questions.
• Resolve customer concerns professionally and efficiently.
• Follow up with customers to ensure needs are addressed.
• Maintain accurate customer information and records in systems.
• Escalate complex issues to the appropriate department or supervisor.
• Coordinate with internal teams to resolve customer requests.
• Maintain a positive, professional, solution-oriented attitude.
• Meet established customer service, quality, and productivity standards.
• Protect customer confidentiality and follow company policies.

Skills

Verbal communication

Written communication

Interpersonal skills

Detail oriented

Multitasking

Education

High school diploma

Tools

CRM software

Job description

Mendoza Traveling with Mich is hiring a Customer Service Representative for a fully remote role. The successful candidate will handle inquiries, reservations, and general support across multiple channels, maintaining a high level of professionalism and customer satisfaction.

Ideal applicants will bring strong communication skills, experience in customer service or related fields, and the ability to work independently as part of a collaborative team environment.