Remote Customer Service Specialist

Sercanto Srl; Buenos Aires; Teletrabalho; ARS 670 000 - 1 060 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive compensation

Training and professional development

Collaborative team environment

Career growth opportunities

Resumo da oferta

Mendoza Traveling with Mich is seeking a friendly, professional Customer Service Representative to join their team in a remote capacity. The role centers on assisting customers with inquiries, reservations, and general support while upholding a positive customer experience.

Ideal candidates will enjoy problem solving, clear communication, and collaborating with internal teams to resolve issues. We value detail orientation, teamwork, and a calm, professional approach in a fast-paced environment.

Qualificações

• High school diploma or equivalent required.
• Previous customer service, hospitality, sales, travel, or administrative experience preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Professional and friendly attitude.
• Ability to remain calm and helpful when handling difficult situations.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks and prioritize effectively.
• Comfortable using computers, email, CRM systems, and other digital tools.
• Ability to work independently and as part of a team.

Responsabilidades

• Respond to customer inquiries by phone, email, chat, and other communication channels.
• Provide accurate information about products, services, policies, and procedures.
• Assist customers with requests, reservations, changes, cancellations, and general questions.
• Resolve customer concerns professionally and efficiently.
• Follow up with customers to ensure their needs have been addressed.
• Maintain accurate customer information and communication records in company systems.
• Escalate complex issues to the appropriate department or supervisor when necessary.
• Coordinate with internal teams to resolve customer requests.
• Maintain a positive, professional, and solution-oriented attitude.
• Meet established customer service, quality, and productivity standards.
• Protect customer confidentiality and follow company policies and procedures.
• Perform other customer service-related duties as assigned.

Conhecimentos

Customer service

Communication

Problem solving

Multitasking

CRM systems

Teamwork

Attention to detail

Organizational skills

Digital tools

Independence

Formação académica

High school diploma or equivalent

Ferramentas

CRM software

Descrição da oferta de emprego

Mendoza Traveling with Mich is seeking a friendly, professional Customer Service Representative to join their team in a remote capacity. The role centers on assisting customers with inquiries, reservations, and general support while upholding a positive customer experience.

Ideal candidates will enjoy problem solving, clear communication, and collaborating with internal teams to resolve issues. We value detail orientation, teamwork, and a calm, professional approach in a fast-paced environment.