Remote Customer Experience Specialist (Travel & Hospitality)

Sweet Epic Travels; La Pampa; Remote; ARS 350,000 - 550,000; Full time

Benefits offered by this job

Competitive compensation

Training and professional development

Supportive and collaborative team

Career growth opportunities

Job summary

Mendoza Traveling with Mich is seeking a friendly, professional Customer Service Representative to join our team in a remote role. You will handle inquiries via phone, email, and chat and help customers with reservations, changes, and general questions.

The ideal candidate has excellent verbal and written communication, strong problem-solving, and the ability to stay calm under pressure. You will maintain accurate records, collaborate with internal teams, and uphold confidentiality while

Qualifications

• High school diploma or equivalent is required.
• Experience in customer service, hospitality, travel, or administrative roles is preferred.
• Excellent verbal and written communication, with strong problem-solving and customer-focused attitude.

Responsibilities

• Respond to customer inquiries by phone, email, chat, and other channels.
• Provide accurate information about products, services, policies, and procedures.
• Assist customers with reservations, changes, cancellations, and general questions.
• Resolve customer concerns professionally and efficiently.
• Follow up with customers to ensure their needs are addressed.
• Maintain accurate customer records in company systems.
• Escalate complex issues to the appropriate department or supervisor when necessary.
• Coordinate with internal teams to resolve customer requests.
• Maintain a positive, professional, and solution-oriented attitude.
• Meet established customer service, quality, and productivity standards.
• Protect customer confidentiality and follow company policies and procedures.
• Perform other customer service-related duties as assigned.

Skills

Verbal communication

Written communication

Interpersonal skills

Problem solving

Attention to detail

Organization

Multi-tasking

CRM systems

Teamwork

Independent work

Education

High school diploma or equivalent

Tools

CRM systems

Job description

Mendoza Traveling with Mich is seeking a friendly, professional Customer Service Representative to join our team in a remote role. You will handle inquiries via phone, email, and chat and help customers with reservations, changes, and general questions.

The ideal candidate has excellent verbal and written communication, strong problem-solving, and the ability to stay calm under pressure. You will maintain accurate records, collaborate with internal teams, and uphold confidentiality while