Remote Customer Experience Specialist (Multi-Channel)

Mj Consultora Rh; La Pampa; Remote; ARS 450,000 - 650,000; Full time

Benefits offered by this job

Competitive compensation

Training and professional development

Supportive and collaborative team

Career growth opportunities

Job summary

Mj Consultora Rh is seeking a Customer Service Representative for remote work in Argentina. The role focuses on assisting customers with inquiries, reservations, and general support while representing the company professionally.

The ideal candidate has strong communication, problem-solving, and multitasking abilities and can maintain customer confidentiality while meeting service standards. This full-time position offers training and growth opportunities within a collaborative team.

Qualifications

• High school diploma or equivalent required.
• Previous customer service, hospitality, sales, travel, or administrative experience preferred.
• Excellent verbal and written communication skills.

Responsibilities

• Respond to customer inquiries by phone, email, chat, and other communication channels.
• Provide accurate information about products, services, policies, and procedures.
• Assist customers with requests, reservations, changes, cancellations, and general questions.
• Resolve customer concerns professionally and efficiently.
• Follow up with customers to ensure their needs have been addressed.
• Maintain accurate customer information and communication records in company systems.
• Escalate complex issues to the appropriate department or supervisor when necessary.
• Coordinate with internal teams to resolve customer requests.
• Maintain a positive, professional, and solution-oriented attitude.
• Meet established customer service, quality, and productivity standards.
• Protect customer confidentiality and follow company policies and procedures.

Skills

Communication

Problem-solving

Multitasking

Customer service

CRM systems

Teamwork

Attention to detail

Independence

Education

High school diploma or equivalent

Tools

CRM platforms

Job description

Mj Consultora Rh is seeking a Customer Service Representative for remote work in Argentina. The role focuses on assisting customers with inquiries, reservations, and general support while representing the company professionally.

The ideal candidate has strong communication, problem-solving, and multitasking abilities and can maintain customer confidentiality while meeting service standards. This full-time position offers training and growth opportunities within a collaborative team.