Remote Client Success & Sales Liaison

The Ward Law Group; Ciudad de Mendoza; Remote; ARS 37,864,000 - 68,155,000; Full time

Benefits offered by this job

Work from home

Job summary

The Ward Law Group is seeking a Remote Customer Service Representative to serve as the primary contact for clients, delivering professional, proactive support from home.

Responsibilities include handling insurance-related inquiries, outbound sales outreach, and ensuring smooth account management while maintaining HIPAA-compliant practices. The role emphasizes multilingual communication, independent work, and collaboration with marketing for client engagement.

Qualifications

• Experience in outside sales, retail sales, or telemarketing focused on customer interaction.
• Strong negotiation and multilingual communication skills.
• Familiarity with sales administration and data analysis.
• Knowledge of insurance sales or benefits administration.
• Excellent customer service with HIPAA awareness.
• Ability to work independently in a remote setting.
• Multilingual capabilities to serve diverse clients.

Responsibilities

• Act as the main liaison for clients, providing service through various channels.
• Manage client inquiries related to insurance sales, benefits administration, and general questions.
• Conduct outbound telemarketing to promote services and identify new sales opportunities.
• Negotiate terms and solutions with clients within company policies.
• Support sales administration tasks such as processing documents, updating records, and tracking interactions.
• Analyze client data to identify trends, improve service delivery, and tailor solutions.
• Collaborate with marketing teams to implement strategies enhancing client engagement and retention.

Skills

Negotiation

Communication

Multilingual

Remote work

Job description

The Ward Law Group is seeking a Remote Customer Service Representative to serve as the primary contact for clients, delivering professional, proactive support from home.

Responsibilities include handling insurance-related inquiries, outbound sales outreach, and ensuring smooth account management while maintaining HIPAA-compliant practices. The role emphasizes multilingual communication, independent work, and collaboration with marketing for client engagement.