Remote Customer and Sales Support Specialist

Workana Llc; Rosario; Remote; ARS 600,000 - 900,000; Full time

Benefits offered by this job

Work from home

Job summary

Workana Llc is seeking a Remote Customer Service Representative to serve as the main client liaison from home, improving satisfaction and retention across insurance sales and benefits questions. You will handle inquiries, conduct outbound outreach, and coordinate with sales and marketing to deliver tailored solutions.

The role emphasizes independent remote work, multilingual communication, and strong organizational skills to meet client needs while upholding company policies and privacy

Qualifications

• Proven experience in outside sales, retail sales, or telemarketing roles with a focus on customer interaction.
• Strong negotiation skills combined with excellent communication abilities in multiple languages; bilingual proficiency is a plus
• Familiarity with sales administration processes and analysis skills to interpret client data effectively
• Knowledge of insurance sales or benefits administration is highly desirable
• Exceptional customer service skills with a clear understanding of HIPAA regulations when handling sensitive information
• Ability to work independently in a remote setting while maintaining high productivity and organization
• Multilingual capabilities to serve diverse client populations effectively

Responsibilities

• Act as the main liaison for clients, providing exceptional service through various communication channels
• Manage client inquiries related to insurance sales, benefits administration, and general account questions
• Conduct outbound telemarketing efforts to promote services and identify new sales opportunities
• Negotiate terms and solutions with clients to meet their needs while aligning with company policies
• Support sales administration tasks such as processing documentation, updating records, and tracking client interactions
• Analyze client data to identify trends, improve service delivery, and recommend tailored solutions
• Collaborate with marketing teams to implement strategies that enhance client engagement and retention

Skills

Sales experience

Negotiation

Multilingual

Remote work

Customer service

Job description

Workana Llc is seeking a Remote Customer Service Representative to serve as the main client liaison from home, improving satisfaction and retention across insurance sales and benefits questions. You will handle inquiries, conduct outbound outreach, and coordinate with sales and marketing to deliver tailored solutions.

The role emphasizes independent remote work, multilingual communication, and strong organizational skills to meet client needs while upholding company policies and privacy