Remote Bilingual Customer Success & Sales Admin Specialist

Workana Llc; La Pampa; Remote; ARS 670,000 - 1,339,000; Full time

Benefits offered by this job

Work from home

Job summary

Workana Llc is seeking a Remote Customer Service Representative to be the primary liaison for clients, delivering proactive service and facilitating smooth communications from home. This role emphasizes outbound inquiries, multilingual support, and HIPAA-aware handling of sensitive information to maintain trust.

You will collaborate with marketing and sales teams to identify opportunities, handle insurance-related inquiries, and ensure accurate documentation while delivering exceptional customer

Qualifications

• Proven experience in outside sales, retail sales, or telemarketing roles.
• Strong negotiation skills and bilingual/multilingual communication.
• Familiarity with sales administration processes and record keeping.
• Knowledge of insurance sales or benefits administration is desirable.
• HIPAA regulations understanding when handling sensitive information.
• Ability to work independently in a remote setting with high productivity.
• Multilingual capabilities to serve diverse client populations.

Responsibilities

• Act as the main liaison for clients across channels.
• Manage client inquiries related to insurance sales, benefits administration, and general accounts.
• Conduct outbound telemarketing to promote services and identify sales opportunities.
• Negotiate terms to meet client needs while following company policies.
• Support sales administration tasks such as documentation, updating records, and tracking interactions.
• Analyze client data to identify trends and improve service delivery.
• Collaborate with marketing teams to boost client engagement and retention.

Skills

Customer service

Sales

Negotiation

Multilingual communication

Job description

Workana Llc is seeking a Remote Customer Service Representative to be the primary liaison for clients, delivering proactive service and facilitating smooth communications from home. This role emphasizes outbound inquiries, multilingual support, and HIPAA-aware handling of sensitive information to maintain trust.

You will collaborate with marketing and sales teams to identify opportunities, handle insurance-related inquiries, and ensure accurate documentation while delivering exceptional customer