Remote Client Success & Retention Leader

Cloudbeds; Buenos Aires; Remote; ARS 108,110,000 - 154,443,000; Full time

Benefits offered by this job

USD salary paid bi-monthly

Paid time off

Holidays

Remote work

US business hours availability

Direct access to founders

Job summary

Hire Overseas is seeking an Internal Customer Success Manager to own existing client relationships after the sale. You will manage check-ins, vet and present candidates, coordinate placements, and turn happy clients into rehires and referrals.

You will work in a fast-growing offshore staffing platform with direct access to founders, a fully remote setup, and a strong referral-driven client base. This role emphasizes ownership, proactive problem solving, and client outcomes.

Qualifications

• Strong critical thinking with ability to form a clear view and defend it.
• Full ownership mindset: own client outcomes until solved.
• Experience in customer success, account management, staffing, or recruiting.
• Clear, real, personal written communication; prioritize genuine messaging.

Responsibilities

• Act as primary post-sale contact for existing clients and manage relationships through all engagement stages.
• Evaluate, vet, and present top candidates; coordinate interviews and feedback; close placements.
• Proactively spot renewal opportunities and turn happy clients into repeat business, reviews, and referrals.

Skills

Critical thinking

Ownership mindset

Customer success

Account management

Written communication

Ownership of outcomes

Job description

Hire Overseas is seeking an Internal Customer Success Manager to own existing client relationships after the sale. You will manage check-ins, vet and present candidates, coordinate placements, and turn happy clients into rehires and referrals.

You will work in a fast-growing offshore staffing platform with direct access to founders, a fully remote setup, and a strong referral-driven client base. This role emphasizes ownership, proactive problem solving, and client outcomes.