Remote Client Services Specialist

Iqvia Llc; Rosario; Remote; ARS 800,000 - 1,000,000; Full time

Job summary

Mendoza Traveling with Mich is hiring a Customer Service Representative to work remotely. The role focuses on assisting customers through phone, email, chat, and other channels, delivering accurate information and resolving issues with a professional, friendly approach.

The position emphasizes multitasking, attention to detail, and the ability to follow processes while maintaining high service standards. Remote collaboration and customer-first attitudes are essential for success.

Qualifications

• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Professional and friendly attitude.
• Ability to remain calm and helpful when handling difficult situations.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks and prioritize effectively.
• Comfortable using computers, email, CRM systems, and other digital tools.

Responsibilities

• Respond to customer inquiries by phone, email, chat, and other communication channels.
• Provide accurate information about products, services, policies, and procedures.
• Assist customers with requests, reservations, changes, cancellations, and general questions.
• Resolve customer concerns professionally and efficiently.
• Follow up with customers to ensure their needs have been addressed.
• Maintain accurate customer information and communication records in company systems.
• Escalate complex issues to the appropriate department or supervisor when necessary.
• Coordinate with internal teams to resolve customer requests.
• Maintain a positive, professional, and solution-oriented attitude.
• Meet established customer service, quality, and productivity standards.
• Protect customer confidentiality and follow company policies and procedures.
• Perform other customer service-related duties as assigned.

Skills

Verbal communication

Written communication

Interpersonal skills

Problem solving

Multitasking

Organizational skills

Teamwork

Attention to detail

Education

High school diploma or equivalent

Tools

CRM systems

Job description

Mendoza Traveling with Mich is hiring a Customer Service Representative to work remotely. The role focuses on assisting customers through phone, email, chat, and other channels, delivering accurate information and resolving issues with a professional, friendly approach.

The position emphasizes multitasking, attention to detail, and the ability to follow processes while maintaining high service standards. Remote collaboration and customer-first attitudes are essential for success.