Remote Bilingual Operations Manager (Spanish–English)

Merck Gruppe - Msd Sharp & Dohme; Rosario; Remote; ARS 92,724,000 - 154,540,000; Full time

Benefits offered by this job

Fully remote

USD compensation

Flexible schedule

Job summary

SupportYourApp is seeking an Operations Manager to lead multilingual operations in a fully remote role. You’ll manage creator projects, monitor performance, and coordinate cross-functional workflows while ensuring timely delivery and risk mitigation.

The ideal candidate communicates fluently in Spanish and English, possesses strong project management skills, and can organize tasks autonomously. A personal laptop with reliable connectivity is required, with remote work options and USD

Qualifications

• Native Spanish and excellent English communication skills (C1) are required.
• Strong project management skills.
• Experience handling data in Google Sheets (filters, formulas, pivot tables) is a must.
• Ability to organize tasks, set priorities, and drive execution autonomously.
• Proactive approach with strong ownership of tasks and responsibilities.
• Detail-oriented with excellent communication and interpersonal skills.
• Personal laptop with at least 8GB RAM and a stable internet connection (50 Mbps down / 40 Mbps up).

Responsibilities

• Source, contact and activate creators for projects and missions.
• Monitor creator performance, follow up on missed requirements, and provide feedback or retraining.
• Coordinate projects and workflows, ensuring deliverables are completed accurately and on time.
• Handle operational issues and escalations by investigating and driving them to resolution.
• Collaborate with other agents and cross-functional teams to ensure effective operations.
• Proactively identify and address issues to keep projects and market operations running smoothly.
• Investigate fraud and risk cases, taking appropriate action when needed.
• Track operational performance and KPIs using Google Sheets and internal tools.
• Identify recurring issues and contribute to process and operational improvements.

Skills

Spanish (native)

English (C1)

Project management

Detail-oriented

Task organization

Ownership

Proactivity

Communication skills

Tools

Google Sheets

Job description

SupportYourApp is seeking an Operations Manager to lead multilingual operations in a fully remote role. You’ll manage creator projects, monitor performance, and coordinate cross-functional workflows while ensuring timely delivery and risk mitigation.

The ideal candidate communicates fluently in Spanish and English, possesses strong project management skills, and can organize tasks autonomously. A personal laptop with reliable connectivity is required, with remote work options and USD