Remote Bilingual Operations Manager (English/Spanish)

Merck Gruppe - Msd Sharp & Dohme; La Pampa; Remote; ARS 92,724,000 - 154,540,000; Full time

Benefits offered by this job

Remote work

USD compensation

Global team

Job summary

SupportYourApp is seeking an Operations Manager to work remotely from Argentina. You will lead creator activation, monitor performance, coordinate projects, and resolve issues in a fast-paced, multilingual environment.

Native Spanish with fluent English (C1) is required, along with strong project management and data handling in Google Sheets. You will own tasks, drive delivery, and collaborate across teams while maintaining high operational standards.

Qualifications

• Must be a native Spanish speaker with excellent English communication skills (written and spoken).
• Strong project management and autonomous work capabilities are required.
• Experience handling data in Google Sheets, including filters, pivot tables and formulas.
• Ability to organize tasks, set priorities and drive execution with ownership.

Responsibilities

• Source, contact and activate creators for projects and missions.
• Monitor creator performance and provide feedback or retraining as needed.
• Coordinate projects and workflows to ensure on-time, accurate deliverables.
• Handle operational issues and escalations and drive them to resolution.
• Collaborate with agents and cross-functional teams to optimize operations.
• Identify and address recurring issues to improve processes and efficiency.
• Investigate fraud and risk cases and take appropriate action.
• Track KPIs using Google Sheets and internal tools.
• Contribute to process improvements and operational excellence.

Skills

Native Spanish

English (C1)

Project management

Data handling in Google Sheets

Autonomous work

Strong communication

Remote collaboration

Tools

Google Sheets

Job description

SupportYourApp is seeking an Operations Manager to work remotely from Argentina. You will lead creator activation, monitor performance, coordinate projects, and resolve issues in a fast-paced, multilingual environment.

Native Spanish with fluent English (C1) is required, along with strong project management and data handling in Google Sheets. You will own tasks, drive delivery, and collaborate across teams while maintaining high operational standards.