Bilingual Remote Operations Manager (Spanish/English)

Overseas; La Pampa; Remote; ARS 92,724,000 - 139,086,000; Full time

Benefits offered by this job

Remote work

Rewards for referring friends

Health policy

Culture built on trust

Job summary

SupportYourApp is a global Intelligent Support-as-a-Service leader seeking an Operations Manager to drive cross-functional workflows in a fully remote role. You will source and activate creators, monitor performance, coordinate projects, and resolve operational issues.

Fluency in Spanish and English (C1), strong project management, and proficient Google Sheets usage are essential. This position offers USD compensation and an inclusive, remote-friendly environment with flexible hours.

Qualifications

• Native Spanish and excellent English communication skills (both written and verbal at C1 level).
• Solid project management skills and ability to organize tasks autonomously.
• Experience handling data in Google Sheets with filters, formulas and pivot tables.
• Strong ownership, proactive approach and detail-oriented mindset.
• Excellent interpersonal skills and effective communication across teams.

Responsibilities

• Source, contact and activate creators for projects and missions.
• Monitor creator performance and provide feedback or retraining as needed.
• Coordinate projects and workflows to ensure on-time, accurate deliverables.
• Handle operational issues and escalations, driving them to resolution.
• Collaborate with agents and cross-functional teams for smooth operations.
• Identify and address recurring issues to improve processes and efficiency.
• Investigate fraud and risk cases and take appropriate action.
• Track performance and KPIs using Google Sheets and internal tools.
• Contribute to process improvements and optimization initiatives.

Skills

Spanish (native)

English (C1)

Project management

Data handling

Task prioritization

Communication

Attention to detail

Tools

Google Sheets

Job description

SupportYourApp is a global Intelligent Support-as-a-Service leader seeking an Operations Manager to drive cross-functional workflows in a fully remote role. You will source and activate creators, monitor performance, coordinate projects, and resolve operational issues.

Fluency in Spanish and English (C1), strong project management, and proficient Google Sheets usage are essential. This position offers USD compensation and an inclusive, remote-friendly environment with flexible hours.