Remote Bilingual Operations Manager (Spanish/English)

Overseas; Neuquén; Remote; ARS 92,724,000 - 139,086,000; Full time

Benefits offered by this job

Remotely from anywhere

Compensation in USD

Fully remote setup

Flexible schedule

Collaborative, international team

No time-tracking requirements

Job summary

SupportYourApp, a global Intelligent Support-as-a-Service leader, is seeking an Operations Manager to join remotely. You will coordinate projects, manage creators, monitor performance, and resolve operational issues while collaborating with cross-functional teams to keep operations running smoothly.

The role requires native Spanish, excellent English (C1), strong project management, and hands-on data in Google Sheets. A fully remote setup with USD compensation is available.

Qualifications

• Native Spanish and excellent English communication skills (C1 level) required.
• Solution-oriented mindset with solid project management skills.
• Experience handling data in Google Sheets, including filters, formulas, and pivot tables.
• Ability to organize tasks, set priorities, and drive execution autonomously.
• Proactive approach with strong ownership of tasks and responsibilities.
• Detail-oriented and highly organized work style.
• Excellent communication and interpersonal skills.
• Personal laptop with at least 8GB RAM and a stable internet connection (50 Mbps down / 40 Mbps up).

Responsibilities

• Source, contact and activate creators for projects and missions.
• Monitor creator performance, follow up on missed requirements, and provide feedback or retraining.
• Coordinate projects and workflows, ensuring deliverables are completed accurately and on time.
• Handle operational issues and escalations, investigating and driving resolution.
• Collaborate with other agents and cross-functional teams to ensure effective operations.
• Proactively identify and address issues to keep projects and market operations running smoothly.
• Investigate fraud and risk cases, taking appropriate action when needed.
• Track operational performance and KPIs using Google Sheets and internal tools.
• Identify recurring issues and contribute to process and operational improvements.

Skills

Project management

Bilingual: Spanish/English

Task organization

Proactive ownership

Attention to detail

Excellent communication

Interpersonal skills

Spanish native + English C1

Tools

Google Sheets

Pivot tables

Job description

SupportYourApp, a global Intelligent Support-as-a-Service leader, is seeking an Operations Manager to join remotely. You will coordinate projects, manage creators, monitor performance, and resolve operational issues while collaborating with cross-functional teams to keep operations running smoothly.

The role requires native Spanish, excellent English (C1), strong project management, and hands-on data in Google Sheets. A fully remote setup with USD compensation is available.