Bilingual Operations Manager (Spanish–English) - Remote

Merck Gruppe - Msd Sharp & Dohme; Municipio de Rincón de los Sauces; Remote; ARS 92,909,000 - 139,364,000; Full time

Benefits offered by this job

Remote work allowed

Compensation in USD

Rewards for referring friends

Flexible schedule compatibility

Job summary

SupportYourApp, a global Intelligent Support-as-a-Service provider, is seeking an Operations Manager to join remotely. You will source and activate creators, monitor performance, coordinate projects, and resolve operational issues in a multinational, multilingual environment.

Requirements include native Spanish and excellent English (C1), strong project management, and proficient Google Sheets usage. A reliable home setup with 8GB RAM and fast internet is expected; remote cooperation is fully

Qualifications

• Native Spanish and excellent English communication skills (C1)
• Solution-oriented mindset with solid project management skills
• Experience handling data in Google Sheets, including filters, formulas, pivot tables
• Ability to organize tasks, set priorities, and drive execution autonomously
• Proactive approach with strong ownership of tasks and responsibilities
• Detail-oriented approach
• Excellent communication and interpersonal skills
• Personal laptop with at least 8GB RAM and stable internet (50 Mbps download / 40 Mbps upload)

Responsibilities

• Source, contact and activate creators for projects and missions
• Monitor creator performance, follow up on missed requirements, and provide feedback or re-training
• Coordinate projects and workflows, ensuring deliverables are completed accurately and on time
• Handle operational issues and escalations by investigating and driving them to resolution
• Collaborate with other agents and cross-functional teams to ensure effective operations
• Proactively identify and address issues to keep projects and market operations running smoothly
• Investigate fraud and risk cases, taking appropriate action when needed
• Track operational performance and KPIs using Google Sheets and internal tools
• Identify recurring issues and contribute to process and operational improvements

Skills

Spanish (native)

English (C1)

Project management

Google Sheets data handling

Tools

Google Sheets

Job description

SupportYourApp, a global Intelligent Support-as-a-Service provider, is seeking an Operations Manager to join remotely. You will source and activate creators, monitor performance, coordinate projects, and resolve operational issues in a multinational, multilingual environment.

Requirements include native Spanish and excellent English (C1), strong project management, and proficient Google Sheets usage. A reliable home setup with 8GB RAM and fast internet is expected; remote cooperation is fully