Remote Bilingual IT Support Engineer (Hindi & Punjabi)

Whizz; Santa Fe Capital; À distance; ARS 900 000 - 1 300 000; Plein temps

Résumé du poste

Assurant is seeking a Technical Support Associate to deliver first-level IT support and ensure reliable IT services across the organization. You will handle incidents, requests, and ITSM processes, working with internal teams and vendors to resolve issues and improve service quality.

The role requires 2+ years in a support role, strong troubleshooting, and fluency in Spanish and English, with experience in Microsoft 365 and identity management.

Qualifications

• Minimum 2 years in Technical Support/Help Desk/Service Desk or similar IT support role.
• Experience with Microsoft 365 services and identity/access management solutions (AD, Okta).
• Strong troubleshooting, analytical, and problem-solving skills.
• Good written and verbal communication in Spanish and English.

Responsabilités

• Provide first-level support for hardware, software, telecom, mobile devices, and network issues.
• Troubleshoot, diagnose, and resolve routine technical incidents affecting end users.
• Handle requests for installation, configuration, relocation, and removal of IT assets.
• Own incidents and service requests through SLA-compliant resolution.
• Assist ITSM processes around Incident Management and Request Fulfillment.

Connaissances

Analytical thinking

Customer service

SPANISH fluency

ENGLISH fluency

Team collaboration

Formation

Associate's or Bachelor's Degree in IT/CS/Engineering

Outils

Microsoft 365 Admin

Active Directory

Okta

Microsoft Intune

DNS/DHCP networking

Description du poste

Assurant is seeking a Technical Support Associate to deliver first-level IT support and ensure reliable IT services across the organization. You will handle incidents, requests, and ITSM processes, working with internal teams and vendors to resolve issues and improve service quality.

The role requires 2+ years in a support role, strong troubleshooting, and fluency in Spanish and English, with experience in Microsoft 365 and identity management.