Remote AI Operations & Enablement Lead

S27A; Ciudad de Mendoza; À distance; ARS 91 155 000 - 136 732 000; Plein temps

Résumé du poste

WSP is seeking an AI Operations & Enablement Analyst to build and maintain a governed knowledge base and AI playbooks, enabling Service Desk and OSS readiness. You will create targeted enablement sessions, track adoption and value metrics, and produce leadership dashboards to guide decisions.

The role emphasizes responsible AI practices, high-quality technical writing, and cross-functional collaboration to drive improvements and reduce time-to-resolution across regions.

Qualifications

• Experience working in a matrixed environment with cross-team alignment.
• Experience developing and maintaining reusable AI playbooks and prompts, with version control.
• Knowledge of responsible AI and safe-use practices; ability to embed guardrails into enablement materials.
• Strong technical writing skills; producing knowledge base content with clear taxonomy.
• Proven ability to enable support teams and improve first-contact time-to-resolution.
• Experience tracking adoption and value metrics and segmenting insights by persona/region/line of business.
• Ability to produce dashboards/readouts linking metrics to outcomes, risks, and recommendations.
• Identify adoption barriers and drive improvements through updated playbooks and product feedback.

Responsabilités

• Maintain a governed, searchable library of playbooks and prompts with versioning.
• Create and maintain knowledge base articles for AI tools and products.
• Deliver targeted enablement for support teams to reduce time-to-resolution.
• Track usage, retention, feature penetration, and time saved; segment by persona/region.
• Analyze trends to identify barriers; recommend actions (new playbooks, training, feedback).
• Produce dashboards and leadership readouts linking adoption to outcomes and risks.

Connaissances

Matrix leadership

AI playbooks

Responsible AI

Technical writing

Enablement metrics

Analytics

Dashboards

Product feedback

Description du poste

WSP is seeking an AI Operations & Enablement Analyst to build and maintain a governed knowledge base and AI playbooks, enabling Service Desk and OSS readiness. You will create targeted enablement sessions, track adoption and value metrics, and produce leadership dashboards to guide decisions.

The role emphasizes responsible AI practices, high-quality technical writing, and cross-functional collaboration to drive improvements and reduce time-to-resolution across regions.