AI Operations & Enablement Lead

Ai Chopping Block, Inc.; Ciudad de Mendoza; Sur place; ARS 4 645 000 - 10 839 000; Plein temps

Résumé du poste

WSP is seeking an AI Operations & Enablement Analyst to build and maintain a knowledge-base driven enablement program for the Service Desk and OSS, focusing on AI tool readiness and impact measurement. You will manage playbooks, create how-to content, and deliver targeted enablement to reduce time-to-resolution across regions.

You will track adoption metrics, perform trend analyses, and provide product feedback to improve AI tooling, while producing monthly leadership dashboards that tie

Qualifications

• Experience developing and maintaining reusable AI playbooks and prompts, incl. version control and change notes.
• Strong technical writing skills with knowledge-base content creation and content taxonomy.
• Experience producing dashboards and leadership readouts linking metrics to outcomes.

Responsabilités

• Maintain a governed, searchable library of approved playbooks and prompts with version control and deprecation notes.
• Create and maintain knowledge-base articles (how-to, troubleshooting, known issues, escalation paths).
• Deliver targeted enablement for support teams (walkthroughs, office hours, release briefings).
• Track adoption and value metrics (usage, retention, feature penetration, time saved) with segmentation by persona/region/business line.
• Analyze trends to identify adoption barriers and opportunities; propose actions like updated playbooks or product feedback.
• Produce dashboards and leadership readouts connecting metrics to outcomes, risks, and recommended next steps.

Connaissances

Matrixed environment

AI playbooks

Responsible AI

Technical writing

First-contact resolution

Analytics and metrics

Dashboards

Product feedback

Description du poste

WSP is seeking an AI Operations & Enablement Analyst to build and maintain a knowledge-base driven enablement program for the Service Desk and OSS, focusing on AI tool readiness and impact measurement. You will manage playbooks, create how-to content, and deliver targeted enablement to reduce time-to-resolution across regions.

You will track adoption metrics, perform trend analyses, and provide product feedback to improve AI tooling, while producing monthly leadership dashboards that tie