Remote AI Operations & Enablement Analyst

Abbott Laboratories; Ciudad de Mendoza; Remote; ARS 27,658,000 - 36,878,000; Full time

Job summary

WSP is seeking an AI Operations & Enablement Analyst to strengthen support readiness by building knowledge bases, governing playbooks, and delivering targeted enablement for the Service Desk and OSS. You will measure adoption, analyze trends, and produce dashboards with leadership readouts, offering clear recommendations to remove barriers and improve first-contact resolution.

In a matrixed environment, you will collaborate across teams to maintain reusable AI content, ensure responsible AI

Qualifications

• Experience working in a matrixed environment.
• Experience developing and maintaining reusable AI playbooks and prompt patterns.
• Strong technical writing skills for knowledge-base content.
• Understanding of responsible AI and data handling practices.

Responsibilities

• Maintain a governed library of approved playbooks and prompts.
• Create knowledge base articles for support teams.
• Deliver targeted enablement for support teams.
• Track adoption and value metrics by persona, region, and business line.
• Produce dashboards and leadership readouts with recommendations.
• Identify adoption barriers and drive improvements.

Skills

Matrixed environment

AI playbooks

Technical writing

Responsible AI

Analytics & dashboards

Job description

WSP is seeking an AI Operations & Enablement Analyst to strengthen support readiness by building knowledge bases, governing playbooks, and delivering targeted enablement for the Service Desk and OSS. You will measure adoption, analyze trends, and produce dashboards with leadership readouts, offering clear recommendations to remove barriers and improve first-contact resolution.

In a matrixed environment, you will collaborate across teams to maintain reusable AI content, ensure responsible AI