Microsoft 365 Support & ITSM Specialist

Accenture Plc; Santa Fe Capital; On-site; ARS 900,000 - 1,200,000; Full time

Job summary

Assurant is seeking a Technical Support Associate to deliver first-level IT support across the organization, handling hardware, software, and network issues.

You will follow ITIL-based ITSM processes, manage incidents and requests, and coordinate with vendors to resolve escalations, ensuring customer satisfaction and service quality.

Candidates should have 2+ years in IT support and a degree in IT or related field, with English and Spanish proficiency.

Qualifications

• Degree in IT or related field.
• 2+ years in technical support or help desk.
• Strong troubleshooting and analytical skills.

Responsibilities

• Provide first-level support for hardware, software, telecoms, mobile devices, and network issues.
• Troubleshoot, diagnose, and resolve routine incidents affecting users and operations.
• Handle requests for installation, configuration, relocation, and removal of company-provided hardware/software.
• Own and track incidents and service requests through resolution per SLAs.
• Administer ITSM processes related to Incident Management and Request Fulfillment.
• Identify recurring issues and communicate improvements to IT teams.
• Collaborate with internal teams and vendors to resolve escalations.
• Deliver excellent customer service and maintain clear user communication.

Skills

Microsoft 365

Identity & Access

DNS & DHCP

Cybersecurity basics

Intune

ITSM concepts

Incident Management

Escalation handling

English/Spanish

Team collaboration

Education

Associate's or Bachelor's Degree in Information Technology

Tools

ServiceNow

Jira Service Management

Freshservice

Ivanti

ManageEngine

Power Automate

Power Apps

Copilot

Claude

Job description

Assurant is seeking a Technical Support Associate to deliver first-level IT support across the organization, handling hardware, software, and network issues.

You will follow ITIL-based ITSM processes, manage incidents and requests, and coordinate with vendors to resolve escalations, ensuring customer satisfaction and service quality.

Candidates should have 2+ years in IT support and a degree in IT or related field, with English and Spanish proficiency.