IT Service Engineer - ITIL, 365 & IAM Specialist

Fullstack; Santa Fe Capital; Remote; ARS 900,000 - 1,300,000; Full time

Job summary

Assurant is seeking a Technical Support Associate to provide first-level IT help desk support across the organization. You will handle hardware, software, network, and access issues, while following ITIL-based incident management processes.

You will work with internal teams and vendors, communicate with end users in Spanish and English, and help maintain service levels by troubleshooting, documenting, and escalating where needed.

Qualifications

• Associate's or Bachelor's Degree in IT, CS, orEngineering.
• Minimum 2 years in technical support or help desk.
• Fluent in Spanish and English.
• Strong analytical, troubleshooting, and communication skills.

Responsibilities

• Provide first-level support for hardware, software, telecommunications, mobile devices, and network connectivity issues.
• Perform troubleshooting, diagnosis, and resolution of routine technical incidents affecting end users and business operations.
• Respond to requests for support, installation, configuration, relocation, and removal of hardware and software provided by the company.
• Own and track incidents and service requests through resolution, ensuring compliance with established Service Level Agreements (SLAs).
• Administer and maintain IT service management processes related to Incident Management and Request Fulfillment.
• Identify recurring issues, incident trends, and service improvement opportunities and communicate findings to appropriate IT teams.
• Collaborate with internal technical teams and third-party vendors to resolve escalated incidents and service requests.
• Provide excellent customer service and maintain effective communication with end users throughout the support lifecycle

Skills

ITIL knowledge

Incident management

Customer service

Spanish and English communication

Education

Associate's or Bachelor's Degree in IT/CS/Engineering

Tools

Microsoft 365

Active Directory

Okta

DNS/DHCP

Job description

Assurant is seeking a Technical Support Associate to provide first-level IT help desk support across the organization. You will handle hardware, software, network, and access issues, while following ITIL-based incident management processes.

You will work with internal teams and vendors, communicate with end users in Spanish and English, and help maintain service levels by troubleshooting, documenting, and escalating where needed.