LATAM Product Support Engineer — Customer Advocate

Singular; Argentina; On-site; ARS 1,000,000 - 1,400,000; Full time

Job summary

Singular in LATAM is seeking an experienced Product Support Engineer to handle B2B client communications, research and resolve issues, and collaborate with product and engineering teams to improve the offering.

The role requires strong English, technical troubleshooting, and the ability to operate in a fast-paced, customer-focused environment. You will help grow our customer support capabilities and become a product expert.

Qualifications

• 3–5 years of experience in Technical Support or QA.
• Previous experience in a B2B SaaS company is an advantage.
• Ability to interact with both technical and non-technical audiences and communicate effectively.
• Fluent English (written and verbal) is a must.

Responsibilities

• Be the first point of contact for Singular’s clients and partners; troubleshoot issues or escalate internally.
• Research, debug and solve client issues.
• Collaborate with Support, Product and Engineering to improve the product offering.
• Advocate for customers with the product organization.

Skills

Fluent English

Technical troubleshooting

Multitasking

Communication skills

Customer service mindset

Education

B.E / BCA / MCA in relevant technical field

Job description

Singular in LATAM is seeking an experienced Product Support Engineer to handle B2B client communications, research and resolve issues, and collaborate with product and engineering teams to improve the offering.

The role requires strong English, technical troubleshooting, and the ability to operate in a fast-paced, customer-focused environment. You will help grow our customer support capabilities and become a product expert.