Remote LATAM SaaS Support Specialist

Stech Technology UK Limited; Municipio de Rincón de los Sauces; Remote; ARS 63,611,000 - 98,446,000; Full time

Benefits offered by this job

Flexible scheduling

Remote role

Structured onboarding

Supportive team culture

Growth opportunities

Job summary

Prometeo Talent, a leading recruitment agency, is partnering with a fast-growing SaaS company to hire a remote Customer Support Representative in Latin America. You will be the first line of contact for customers, assisting with permit filings, account management, and platform usage.

We value independent judgment and ownership, with a focus on problem solving and customer satisfaction. This fully remote role offers flexible scheduling, onboarding, and growth opportunities.

Qualifications

• Minimum 2 years of customer service experience in a phone-based or call center environment, conducted in English.
• Full fluency in English, both spoken and written.
• Proficiency in Microsoft Excel and confidence working with spreadsheets.

Responsibilities

• Answer inbound customer calls in a professional, courteous, and timely manner.
• Resolve questions related to permit status, document uploads, account setup, and billing.
• Use critical thinking to determine the best resolution when situations fall outside existing processes.
• Take ownership of customer issues through resolution, escalating when necessary.
• Follow up with customers via phone or email to confirm issues are resolved.

Skills

Customer service experience

English fluency

Excel proficiency

Tools

GoHighLevel

HubSpot

Job description

Prometeo Talent, a leading recruitment agency, is partnering with a fast-growing SaaS company to hire a remote Customer Support Representative in Latin America. You will be the first line of contact for customers, assisting with permit filings, account management, and platform usage.

We value independent judgment and ownership, with a focus on problem solving and customer satisfaction. This fully remote role offers flexible scheduling, onboarding, and growth opportunities.