Remote LATAM Local Support Specialist - Bilingual

Emerging Travel Group; Argentina; Remote; ARS 500,000 - 1,100,000; Full time

Benefits offered by this job

Remote Work

Monthly bonus

Corporate discounts on hotels and more

Job summary

Emerging Travel Group is seeking a Local Support Specialist to assist our global travel-tech partners from a remote location. You will communicate in English and Spanish, provide timely case updates, and coordinate with multiple departments to ensure smooth service delivery.

Ideal candidates are fluent in English and Spanish, with experience in travel-related services or TMCs/DMCs. You will manage bookings, handle escalations, and document all interactions in our CRM for traceability and

Qualifications

• Fluent in English and Spanish (written and spoken).
• Experience in travel, concierge agencies, TMCs, DMCs, or tour operators is a plus.

Responsibilities

• Take calls and provide initial advice to B2B partners in Spanish and English.
• Manage tickets and escalations, following up for resolution and prevention.
• Handle booking modifications and relocations with accuracy and urgency.
• Record partner interactions and case details in the CRM system.

Job description

Emerging Travel Group is seeking a Local Support Specialist to assist our global travel-tech partners from a remote location. You will communicate in English and Spanish, provide timely case updates, and coordinate with multiple departments to ensure smooth service delivery.

Ideal candidates are fluent in English and Spanish, with experience in travel-related services or TMCs/DMCs. You will manage bookings, handle escalations, and document all interactions in our CRM for traceability and