Bilingual LATAM Customer Specialist (Spanish/Portuguese)

Zeal Group; Argentina; On-site; ARS 45,000 - 60,000; Full time

Job summary

Zeal Group is seeking a Customer Service Associate to support our LATAM clients. The ideal candidate will be fluent in Spanish and Portuguese, with at least 3 years of experience in customer service roles.

This position involves delivering high-quality support across multiple channels, understanding local market dynamics, and collaborating closely with internal teams to enhance client satisfaction.

Qualifications

• Minimum 3 years of experience in customer service or client-facing roles.
• Strong understanding of local customer behavior and market dynamics.
• Ability to handle complaints and resolve issues effectively.

Responsibilities

• Provide timely and professional support to customers across channels.
• Handle inbound and outbound customer interactions.
• Meet individual and team KPIs for response time and customer satisfaction.

Skills

Fluent in Spanish

Fluent in Portuguese

Customer service experience

Problem-solving skills

Relationship management

Education

Diploma or Degree in any discipline

Job description

Zeal Group is seeking a Customer Service Associate to support our LATAM clients. The ideal candidate will be fluent in Spanish and Portuguese, with at least 3 years of experience in customer service roles.

This position involves delivering high-quality support across multiple channels, understanding local market dynamics, and collaborating closely with internal teams to enhance client satisfaction.