LATAM Customer Success Talent Partner - High-Volume Hiring

Elements; Buenos Aires; Hybrid; ARS 160,017,000 - 220,976,000; Full time

Job summary

Elements is seeking a Customer Success Talent Partner to be embedded with the partner and their internal Talent Acquisition team, driving high-volume Customer Success hiring across LATAM.

You'll collaborate with stakeholders to deliver recruitment strategies, build LATAM talent pools, and manage end-to-end processes across roles from CSM to Onboarding. This hybrid role demands strong market knowledge and a proactive, data-driven approach to delivery.

Qualifications

• Experience recruiting Customer Success talent, ideally in high-volume environments.
• Strong sourcing skills with passive talent engagement across LATAM markets.
• Experience working with stakeholders across different countries and cultures.

Responsibilities

• Partner with stakeholders across LATAM to understand their Customer Success hiring requirements and deliver effective recruitment strategies.
• Manage high-volume Customer Success recruitment across LATAM, balancing multiple roles and priorities.
• Build and maintain strong, long term relationships with hiring managers and key decision-makers.
• Deliver the end to end hiring process, including briefing sessions, sourcing, screening, longlisting and shortlisting, candidate briefings, interview coordination, feedback and offer management.
• Source and engage high calibre, passive Customer Success talent across LATAM through LinkedIn and other relevant channels.
• Build and maintain talent pools across key LATAM markets and proactively engage candidates ahead of future hiring requirements.
• Recruit across a range of Customer Success profiles, including Customer Success Managers, Senior CSMs, Customer Success Leadership, Account Management, Onboarding, Implementation and related customer-facing roles.
• Maintain a strong understanding of the LATAM Customer Success market, including talent availability, competitor activity and salary expectations.
• Manage candidates throughout the process, providing regular updates, interview preparation and clear, sensitive feedback to ensure an excellent candidate experience.
• Use recruitment data and market insights to monitor delivery, identify trends and support decision-making.
• Maintain accurate recruitment data and produce relevant reporting for the end partner.
• Present and validate your own data reporting to stakeholders.
• Proactively identify challenges, future hiring needs and opportunities to improve the recruitment process.
• Take responsibility for your own development and proactively seek opportunities to grow your LATAM market and Customer Success expertise.
• Undertake any other ad hoc projects as required.

Skills

Recruiting Customer Success

LATAM market knowledge

Sourcing passive talent

Stakeholder management

Hiring metrics analysis

Communication

English fluency

Tools

LinkedIn

Job description

Elements is seeking a Customer Success Talent Partner to be embedded with the partner and their internal Talent Acquisition team, driving high-volume Customer Success hiring across LATAM.

You'll collaborate with stakeholders to deliver recruitment strategies, build LATAM talent pools, and manage end-to-end processes across roles from CSM to Onboarding. This hybrid role demands strong market knowledge and a proactive, data-driven approach to delivery.