Non Tech Talent Partner LATAM

Elements; Buenos Aires; Híbrido; ARS 160.017.000 - 220.976.000; Jornada completa

Descripción de la vacante

Elements is seeking a Customer Success Talent Partner to be embedded with the partner and their internal Talent Acquisition team, driving high-volume Customer Success hiring across LATAM.

You'll collaborate with stakeholders to deliver recruitment strategies, build LATAM talent pools, and manage end-to-end processes across roles from CSM to Onboarding. This hybrid role demands strong market knowledge and a proactive, data-driven approach to delivery.

Formación

• Experience recruiting Customer Success talent, ideally in high-volume environments.
• Strong sourcing skills with passive talent engagement across LATAM markets.
• Experience working with stakeholders across different countries and cultures.

Responsabilidades

• Partner with stakeholders across LATAM to understand their Customer Success hiring requirements and deliver effective recruitment strategies.
• Manage high-volume Customer Success recruitment across LATAM, balancing multiple roles and priorities.
• Build and maintain strong, long term relationships with hiring managers and key decision-makers.
• Deliver the end to end hiring process, including briefing sessions, sourcing, screening, longlisting and shortlisting, candidate briefings, interview coordination, feedback and offer management.
• Source and engage high calibre, passive Customer Success talent across LATAM through LinkedIn and other relevant channels.
• Build and maintain talent pools across key LATAM markets and proactively engage candidates ahead of future hiring requirements.
• Recruit across a range of Customer Success profiles, including Customer Success Managers, Senior CSMs, Customer Success Leadership, Account Management, Onboarding, Implementation and related customer-facing roles.
• Maintain a strong understanding of the LATAM Customer Success market, including talent availability, competitor activity and salary expectations.
• Manage candidates throughout the process, providing regular updates, interview preparation and clear, sensitive feedback to ensure an excellent candidate experience.
• Use recruitment data and market insights to monitor delivery, identify trends and support decision-making.
• Maintain accurate recruitment data and produce relevant reporting for the end partner.
• Present and validate your own data reporting to stakeholders.
• Proactively identify challenges, future hiring needs and opportunities to improve the recruitment process.
• Take responsibility for your own development and proactively seek opportunities to grow your LATAM market and Customer Success expertise.
• Undertake any other ad hoc projects as required.

Conocimientos

Recruiting Customer Success

LATAM market knowledge

Sourcing passive talent

Stakeholder management

Hiring metrics analysis

Communication

English fluency

Herramientas

LinkedIn

Descripción del empleo

The Customer Success Talent Partner will be embedded alongside our partner and their internal Talent Acquisition team, supporting high volume Customer Success hiring across LATAM.

You will develop a strong understanding of the business, organisational structure and hiring priorities, partnering closely with stakeholders to deliver effective recruitment strategies and attract high quality Customer Success talent across the region.

This is a fast-paced, high volume environment where you'll manage multiple vacancies at pace while maintaining a strong candidate and stakeholder experience. You'll need to be comfortable working across different LATAM markets, understanding local talent pools and adapting your approach depending on the market and hiring requirements.

Internally at Elements, you will contribute to the continued success of the team through collaboration, knowledge sharing and mentoring. You'll also have the opportunity to get involved in internal initiatives that help shape our culture, enhance our ways of working and drive continuous improvement across the business.

Role Responsibilities

• Partner with key stakeholders across LATAM to understand their Customer Success hiring requirements and deliver effective recruitment strategies.
• Manage high-volume Customer Success recruitment, balancing multiple roles and priorities while maintaining quality throughout the process.
• Build and maintain strong, long term relationships with hiring managers and key decision-makers.
• Deliver the end to end hiring process, including briefing sessions, sourcing, screening, longlisting and shortlisting, candidate briefings, interview coordination, feedback and offer management.
• Source and engage high calibre, passive Customer Success talent across LATAM through LinkedIn and other relevant channels.
• Build and maintain talent pools across key LATAM markets and proactively engage candidates ahead of future hiring requirements.
• Recruit across a range of Customer Success profiles, including Customer Success Managers, Senior CSMs, Customer Success Leadership, Account Management, Onboarding, Implementation and related customer-facing roles.
• Maintain a strong understanding of the LATAM Customer Success market, including talent availability, competitor activity and salary expectations.
• Manage candidates throughout the process, providing regular updates, interview preparation and clear, sensitive feedback to ensure an excellent candidate experience.
• Use recruitment data and market insights to monitor delivery, identify trends and support decision-making.
• Maintain accurate recruitment data and produce relevant reporting for the end partner.
• Present and validate your own data reporting to stakeholders.
• Proactively identify challenges, future hiring needs and opportunities to improve the recruitment process.
• Take responsibility for your own development and proactively seek opportunities to grow your LATAM market and Customer Success expertise.
• Undertake any other ad hoc projects as required.

Your Profile

• Experience recruiting Customer Success talent, ideally within a high-volume environment.
• Strong understanding of Customer Success and related customer-facing functions.
• Experience recruiting across LATAM, with knowledge of markets such as Colombia, Argentina, Mexico and/or wider LATAM.
• Comfortable managing a high volume of vacancies and working accurately at pace.
• Strong sourcing skills, with the ability to identify and engage passive talent across different LATAM markets.
• Experience working with stakeholders across different countries and cultures.
• Strong understanding and analysis of hiring metrics, with the ability to use data to improve delivery.
• Ability to work collaboratively in a fast-paced environment and manage competing priorities.
• Approachable, adaptable, resilient and equipped with a "can-do" attitude.


• Driven by delivering exceptional results and building strong business partnerships.
• Excellent verbal and written communication skills.


• Strong relationship-building skills, enabling effective collaboration at all levels.


• Strong organisational and planning skills.


• Ability to influence stakeholders and confidently provide market insight and recommendations.


• Proactive in identifying potential challenges and future hiring needs.


• Fluent English is essential; additional LATAM language skills would be advantageous.


• Comfortable working in a hybrid LATAM environment, 3 Days in office.

Key Highlights

LATAM-focused – Work across multiple LATAM markets and develop deep knowledge of regional Customer Success talent.

High-volume hiring – Manage a busy Customer Success recruitment portfolio and make a tangible impact on hiring delivery.

Stakeholder partnership – Work closely with senior stakeholders and become a trusted recruitment partner.

Customer Success expertise – Build specialist knowledge across CSM, Account Management, Implementation, Onboarding and Customer-facing functions.

Elements culture – Be part of a collaborative team where knowledge sharing, development and continuous improvement are encouraged.

Alignment to Our Pillars

Set the Standard – You look for better ways to deliver high-volume recruitment and aren't afraid to challenge constructively.

Inspire the Change – You embrace change, ambiguity and the opportunity to build recruitment strategies across different LATAM markets.

Forever Curious – You're constantly learning about Customer Success, LATAM talent markets and what makes great recruitment.

Together Incredible – You collaborate with stakeholders, candidates and the wider Elements team to deliver exceptional outcomes.