Senior Director, LATAM Customer Success & Growth

Payoneer Inc.; Buenos Aires; Presencial; ARS 274.181.000 - 426.504.000; Jornada completa

Descripción de la vacante

Payoneer Inc. seeks a Senior Director, Customer Success for LATAM to own retention and growth strategies across the region. This hands-on regional leadership role requires turning data-informed ideas into measurable programs and driving execution with speed and rigor.

You will be the voice of LATAM within the global CS organization, shaping regional priorities and collaborating with Product, Risk, Operations, Sales, and Support to deliver results.

Formación

• 10–15+ years in Customer Success, Account Management, or related function with leadership experience.
• 5+ years leading regional or country-level CS teams.
• Proven hands-on execution and delivery in fast-paced environments.
• Experience originating and launching retention and growth strategies, not just executing existing programs.
• Experience operating CS models at scale with segmentation, lifecycle design, and KPI frameworks.

Responsabilidades

• Own the LATAM retention and growth strategy and regional agenda.
• Design, launch, and iterate region-specific CS programs and lifecycle motions.
• Adapt and elevate the global CS model for LATAM where market dynamics require.
• Drive end-to-end customer lifecycle including onboarding, adoption, and renewals.
• Unblock issues, escalate as needed, and drive cross-functional initiatives to resolution.
• Influence global teams to secure LATAM priorities, resources, and decisions.
• Own regional KPIs such as retention, NRR/GRR, and product adoption.
• Build and scale the regional CS organization with top talent.

Conocimientos

Customer Success leadership

LATAM market knowledge

Data-driven strategy

Cross-functional collaboration

Executive stakeholder management

Team building

Herramientas

Salesforce

Gainsight

Tableau/Power BI

Descripción del empleo

Payoneer Inc. seeks a Senior Director, Customer Success for LATAM to own retention and growth strategies across the region. This hands-on regional leadership role requires turning data-informed ideas into measurable programs and driving execution with speed and rigor.

You will be the voice of LATAM within the global CS organization, shaping regional priorities and collaborating with Product, Risk, Operations, Sales, and Support to deliver results.