IT Service Lead - End-User Support & ITSM

CVS Health

Santa Fe Capital

On-site

ARS 600,000 - 1,200,000

Full time

3 days ago

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Job summary

CVS Health is seeking an IT Support Associate in Argentina to provide first-line technical assistance for hardware, software, and network issues. You will manage incidents, support ITSM processes, and collaborate with IT teams and vendors to ensure service quality.

The role requires 2+ years in IT support, knowledge of M365, AD/Okta, and strong communication in Spanish and English. On-site position with opportunities to contribute to security and device management initiatives.

Qualifications

Associate's or Bachelor's in IT or related field.
Minimum 2 years in technical support/Help Desk.
Strong analytical, troubleshooting, and problem-solving skills.
Experience administering and supporting Microsoft 365.
Experience with identity and access management (AD, Okta).
DNS/DHCP and networking fundamentals.
Cybersecurity basics and endpoint protection knowledge.
Familiarity with Microsoft Intune and device compliance management.
Fluent in Spanish and English (written and spoken).
ITSM concepts: incident management, request fulfillment, SLA management.

Responsibilities

Provide first-level support for hardware, software, telecom, mobile devices, and network connectivity.
Troubleshoot, diagnose, and resolve routine incidents affecting users.
Assist with installation, configuration, relocation, and removal of IT assets.
Own and track incidents and service requests through resolution and SLAs.
Administer ITSM processes related to Incident Management and Request Fulfillment.
Identify recurring issues and communicate improvements to IT teams.
Collaborate with internal teams and vendors to resolve escalated incidents.
Maintain excellent customer service and clear end-user communication.