IT Service Desk Specialist — First-Line Support

Accenture Argentina; Santa Fe Capital; Presencial; ARS 1.339.000 - 2.009.000; Jornada completa

Descripción de la vacante

Accenture Argentina is seeking a Technical Support Associate to provide first-level IT assistance across the organization, supporting hardware, software, telecom, and network services.

You will help manage incidents and requests following ITIL practices, coordinate with internal teams and vendors, and ensure timely resolution with strong customer service.

Candidates should have 2+ years in IT support, an IT degree, and fluency in Spanish and English.

Formación

• Two years of experience in a Technical Support/Help Desk role.
• Associate's or Bachelor's Degree in IT, Computer Systems, Computer Science or Engineering, or equivalent experience.
• Strong analytical, troubleshooting, and problem-solving skills.
• Experience administering and supporting Microsoft 365 services.
• Experience with identity and access management solutions (AD, Okta).
• Knowledge of DNS, DHCP, and networking fundamentals.
• Understanding of cybersecurity basics, endpoint protection, phishing awareness, and security incident escalation.
• Familiarity with endpoint management solutions such as Microsoft Intune.
• Knowledge of IT Service Management (ITSM) concepts and processes.
• Excellent written, verbal, and interpersonal communication in Spanish and English.

Responsabilidades

• Provide first-level support for hardware, software, telecommunications, mobile devices, and network connectivity issues.
• Troubleshoot, diagnose, and resolve routine technical incidents affecting end users and business operations.
• Respond to requests for installation, configuration, relocation, and removal of hardware and software.
• Own and track incidents and service requests through resolution, ensuring SLAs.
• Administer ITSM processes related to Incident Management and Request Fulfillment.
• Identify recurring issues and communicate improvements to IT teams.
• Collaborate with internal teams and third-party vendors to resolve escalations.
• Provide excellent customer service and maintain clear communication with end users throughout the support lifecycle.

Conocimientos

Analytical skills

Troubleshooting

Customer service

Bilingual Spanish-English

Educación

IT-related degree (Associate or Bachelor)

Herramientas

Microsoft 365

Active Directory

Okta

Microsoft Intune

Descripción del empleo

Accenture Argentina is seeking a Technical Support Associate to provide first-level IT assistance across the organization, supporting hardware, software, telecom, and network services.

You will help manage incidents and requests following ITIL practices, coordinate with internal teams and vendors, and ensure timely resolution with strong customer service.

Candidates should have 2+ years in IT support, an IT degree, and fluency in Spanish and English.