Remote SaaS Tech Support Engineer | ITSM & ITIL Ready

Grupo Abans; Santa Fe Capital; À distance; ARS 1 100 000 - 1 650 000; Plein temps

Résumé du poste

Assurant seeks a Technical Support Associate in Argentina to provide first-level IT support and help ensure reliable IT services. You will assist with hardware, software, and network issues, manage incidents and requests, and support ITSM practices in a fast-paced environment.

You will work with Microsoft 365, AD/Okta, and Intune, delivering strong service and effective communication in Spanish and English.

Qualifications

• Associate's or Bachelor's Degree in Information Technology, Computer Systems, Computer Science or Engineering, or equivalent experience.
• At least two (2) years of experience in Technical Support, Help Desk, Service Desk or similar IT support role.
• Strong analytical, troubleshooting, and problem-solving skills.
• Experience administering and supporting Microsoft 365 services.
• Experience with identity and access management solutions (e.g., Active Directory, Okta).
• Knowledge of DNS, DHCP, and networking fundamentals.
• Understanding of cybersecurity fundamentals and security incident escalation procedures.
• Familiarity with Intune and endpoint management.
• Knowledge of ITSM concepts, incidents, requests, escalations, and SLAs.
• Excellent written, verbal, and interpersonal communication in Spanish and English.

Responsabilités

• Provide first-level support for hardware, software, telecommunications, mobile devices, and network connectivity issues.
• Troubleshoot, diagnose, and resolve routine technical incidents affecting end users and operations.
• Respond to requests for installation, configuration, relocation, and removal of hardware/software.
• Own and track incidents and service requests through resolution per SLAs.
• Administer ITSM processes related to Incident Management and Request Fulfillment.
• Identify recurring issues and communicate findings to IT teams for improvements.
• Collaborate with internal teams and third-party vendors to resolve escalated incidents.
• Deliver excellent customer service and maintain communication with end users throughout the lifecycle.

Connaissances

IT Support

Customer Service

Microsoft 365

Active Directory

Okta

Intune

ITSM Concepts

SLA Management

Spanish & English

Formation

Associate/Bachelor IT

Outils

Active Directory

Okta

Microsoft Intune

Microsoft 365 Admin

Description du poste

Assurant seeks a Technical Support Associate in Argentina to provide first-level IT support and help ensure reliable IT services. You will assist with hardware, software, and network issues, manage incidents and requests, and support ITSM practices in a fast-paced environment.

You will work with Microsoft 365, AD/Okta, and Intune, delivering strong service and effective communication in Spanish and English.