IT Help Desk Engineer – First-Line Support

Remotely.Works; Santa Fe Capital; On-site; ARS 900,000 - 1,300,000; Full time

Job summary

Assurant is seeking a Technical Support Associate to deliver first-level IT support across our organization. You will handle hardware, software, networking issues and support IT services following ITIL best practices.

You will participate in incident management and service requests, work with internal teams and vendors, and maintain strong end-user communication in Spanish and English. A two-year IT support background is preferred, with a degree in IT or related field.

Qualifications

• Two+ years in Technical Support or Help Desk.
• Experience with Microsoft 365 administration.
• Proficient in ITIL-based incident and request management.

Responsibilities

• Provide first-level support for hardware, software, telecommunications, mobile devices, and network connectivity issues.
• Troubleshoot and resolve routine technical incidents affecting end users and business operations.
• Respond to requests for installation, configuration, relocation, and removal of hardware and software provided by the company.
• Own incidents and service requests through resolution, ensuring compliance with SLAs.
• Administer ITSM processes related to Incident Management and Request Fulfillment.
• Identify recurring issues, incident trends, and service improvement opportunities and communicate findings to IT teams.
• Collaborate with internal technical teams and third-party vendors to resolve escalated incidents and service requests.
• Provide excellent customer service and maintain effective end-user communication throughout the support lifecycle

Skills

Analytical skills

Troubleshooting

Microsoft 365 administration

Identity and access management

DNS & networking basics

Cybersecurity basics

Endpoint management (Intune)

ITSM concepts

Incident Management

SLA management

Spanish & English communication

Cross‑functional collaboration

Education

Associate's or Bachelor's Degree in IT or related field

Tools

ServiceNow

Jira Service Management

Freshservice

Ivanti

ManageEngine

Power Automate

Power Apps

Copilot

Claude

Job description

Assurant is seeking a Technical Support Associate to deliver first-level IT support across our organization. You will handle hardware, software, networking issues and support IT services following ITIL best practices.

You will participate in incident management and service requests, work with internal teams and vendors, and maintain strong end-user communication in Spanish and English. A two-year IT support background is preferred, with a degree in IT or related field.