Hospitality Front Desk Specialist — Guest Experience

Placements24; Hurlingham; Hybrid; ARS 16,499,000 - 23,831,000; Full time

Benefits offered by this job

Staff meals

Uniform provided

Employee discounts

Growth opportunities

Dynamic work environment

Job summary

Placements24 in Sandton is seeking a friendly Front Desk Agent to be the welcoming face of the hotel. You will manage check-ins and check-outs, assist guests, and provide information about services and local attractions.

The role requires excellent communication, interpersonal skills, and the ability to multitask in a busy environment. Experience with hotel PMS is a plus, and a positive attitude is essential.

Qualifications

• Previous experience as a Front Desk Agent or in a similar customer service role.
• Proficiency in hotel PMS is a plus.
• Excellent communication and interpersonal skills.
• Ability to multitask and remain calm and professional in a busy environment.
• A positive attitude and commitment to providing outstanding guest service.

Responsibilities

• Check-in and check-out procedures for guests.
• Handle guest inquiries, requests, and complaints professionally.
• Provide information on hotel amenities, services, and local attractions.
• Manage reservations, room assignments, and assist with special guest requests.
• Process payments accurately and maintain cash drawer integrity.
• Coordinate with housekeeping and maintenance to ensure rooms are ready and issues are resolved.

Skills

Communication skills

Interpersonal skills

Multitasking

Tools

PMS systems

Job description

Placements24 in Sandton is seeking a friendly Front Desk Agent to be the welcoming face of the hotel. You will manage check-ins and check-outs, assist guests, and provide information about services and local attractions.

The role requires excellent communication, interpersonal skills, and the ability to multitask in a busy environment. Experience with hotel PMS is a plus, and a positive attitude is essential.