Front Desk Agent

Placements24; Hurlingham; Hybrid; ARS 16,499,000 - 23,831,000; Full time

Benefits offered by this job

Staff meals

Uniform provided

Employee discounts

Growth opportunities

Dynamic work environment

Job summary

Placements24 in Sandton is seeking a friendly Front Desk Agent to be the welcoming face of the hotel. You will manage check-ins and check-outs, assist guests, and provide information about services and local attractions.

The role requires excellent communication, interpersonal skills, and the ability to multitask in a busy environment. Experience with hotel PMS is a plus, and a positive attitude is essential.

Qualifications

• Previous experience as a Front Desk Agent or in a similar customer service role.
• Proficiency in hotel PMS is a plus.
• Excellent communication and interpersonal skills.
• Ability to multitask and remain calm and professional in a busy environment.
• A positive attitude and commitment to providing outstanding guest service.

Responsibilities

• Check-in and check-out procedures for guests.
• Handle guest inquiries, requests, and complaints professionally.
• Provide information on hotel amenities, services, and local attractions.
• Manage reservations, room assignments, and assist with special guest requests.
• Process payments accurately and maintain cash drawer integrity.
• Coordinate with housekeeping and maintenance to ensure rooms are ready and issues are resolved.

Skills

Communication skills

Interpersonal skills

Multitasking

Tools

PMS systems

Job description

About the Role

Our client is seeking a friendly, efficient, and customer-oriented Front Desk Agent to be the welcoming face of their hotel in Sandton. This role is essential for creating a positive first impression and ensuring guests have a comfortable and enjoyable stay. You will be responsible for managing check-ins and check-outs, handling guest inquiries, and providing information about hotel services and local attractions. The ideal candidate possesses excellent communication skills and a passion for hospitality, with the ability to balance on-site duties with administrative remote tasks.

Key Responsibilities

• Perform efficient and courteous check-in and check-out procedures for guests.
• Handle guest inquiries, requests, and complaints in a professional and timely manner.
• Provide information on hotel amenities, services, and local points of interest.
• Manage reservations, room assignments, and assist with any special guest requests.
• Process payments accurately and maintain cash drawer integrity.
• Coordinate with housekeeping and maintenance departments to ensure rooms are ready and issues are resolved.

Requirements

• Previous experience as a Front Desk Agent or in a similar customer service role.
• Proficiency in hotel property management systems (PMS) is a plus.
• Excellent communication and interpersonal skills.
• Ability to multitask and remain calm and professional in a busy environment.
• A positive attitude and commitment to providing outstanding guest service.

Benefits

• Competitive annual salary and potential for service tips.
• Opportunities for learning and growth within the hospitality industry.
• Staff meals and uniform provided.
• Employee discounts on hotel stays and dining.
• A dynamic and friendly work environment.