Hotel Duty Manager

Placements24; Hurlingham; On-site; ARS 38,497,000 - 49,496,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Retirement benefits

Accommodation and dining discounts

Career advancement opportunities

Dynamic work environment

Job summary

Placements24 is seeking a Hotel Duty Manager for a luxury hotel in Sandton. You will oversee daily operations across departments during your shift, ensuring guest service excellence and operational efficiency.

The role demands strong leadership and the ability to manage diverse teams in a fast-paced environment. Applicants should have proven senior hotel management experience, solid PMS proficiency, and a commitment to delivering exceptional guest experiences.

Qualifications

• Proven experience as a Duty Manager or similar senior management role in a luxury hotel.
• Strong leadership, communication, and interpersonal skills.
• Ability to remain calm and effective under pressure.
• Proficiency with hotel management software (PMS) and standard office applications.
• A commitment to delivering exceptional guest experiences.

Responsibilities

• Oversee all hotel operations during assigned shifts, ensuring smooth functioning of all departments.
• Manage and motivate the hotel staff, providing guidance, training, and support.
• Handle guest concerns and complaints promptly and professionally to ensure guest satisfaction.
• Ensure adherence to all hotel policies, procedures, and service standards.
• Assist in managing budgets, controlling costs, and optimizing revenue opportunities.
• Conduct regular inspections of the hotel premises to ensure safety, security, and presentation standards are maintained.

Skills

Leadership

Communication

Interpersonal skills

Problem-solving

PMS proficiency

Budgeting

Tools

PMS software

Job description

About the Role

Our client, a prominent hotel in the bustling business district of Sandton, is seeking a highly capable and experienced Hotel Duty Manager. You will be responsible for overseeing the hotel's daily operations across all departments during your shift, ensuring the highest standards of guest service, operational efficiency, and staff performance. This critical role demands strong leadership, exceptional problem-solving skills, and the ability to manage diverse teams effectively in a fast-paced luxury environment. The successful candidate will contribute significantly to the hotel's reputation for excellence in Gauteng's premier financial hub.

Key Responsibilities

• Oversee all hotel operations during assigned shifts, ensuring smooth functioning of all departments.
• Manage and motivate the hotel staff, providing guidance, training, and support.
• Handle guest concerns and complaints promptly and professionally to ensure guest satisfaction.
• Ensure adherence to all hotel policies, procedures, and service standards.
• Assist in managing budgets, controlling costs, and optimizing revenue opportunities.
• Conduct regular inspections of the hotel premises to ensure safety, security, and presentation standards are maintained.

Requirements

• Proven experience as a Duty Manager or in a similar senior management role within a luxury hotel.
• Strong understanding of hotel operations across Front Office, Food & Beverage, Housekeeping, and Maintenance.
• Excellent leadership, communication, and interpersonal skills.
• Ability to remain calm and effective under pressure.
• Proficiency in hotel management software (PMS) and standard office applications.
• A commitment to delivering exceptional guest experiences.

Benefits

• Competitive salary with performance-based bonuses.
• Comprehensive health insurance and retirement benefits.
• Generous accommodation and dining discounts.
• Opportunities for career advancement within a reputable hotel group.
• A dynamic and challenging work environment in the heart of Sandton.