Guest Experience Concierge - Front Desk

Able Too Work; Comisión de Fomento de Perú; Ibrido; ARS 37.897.000 - 60.635.000; Tempo pieno

Descrizione del lavoro

Hilton is seeking a welcoming Receptionist to greet guests and coordinate arrivals with warmth and professionalism. You’ll be the first smile guests see, delivering thoughtful service and guiding them to explore on-site amenities and local attractions.

You’ll stay calm during busy periods, resolve issues with care, and collaborate with hotel teams to ensure a memorable stay for every guest, reflecting Hilton’s hospitality standards.

Competenze

• A passion for spreading the light and warmth of Hospitality.
• Acting with Integrity and always doing the right thing.
• Inspiring others through Leadership.
• A belief that Teamwork drives the best outcomes.
• A sense of Ownership and accountability.
• A focus on the Now, bringing urgency and discipline to every moment.

Mansioni

• Deliver a warm welcome: Greet guests with enthusiasm and sincerity, ensuring they feel cared for and valued from the moment they enter the lobby.
• Enhance guest stays: Engage guests in conversation to understand the purpose of their visit, identify and address any unanticipated needs, and offer personalized service to elevate their experience
• Provide expert guidance: Share thoughtful and personalized recommendations on property amenities and local attractions
• Resolve issues with care and urgency: Take ownership of guest concerns, coordinating with appropriate departments as needed to for efficient and discreet resolution
• Remain calm and alert: Maintain poise during high-traffic or emergency situations

Descrizione del lavoro

Hilton is seeking a welcoming Receptionist to greet guests and coordinate arrivals with warmth and professionalism. You’ll be the first smile guests see, delivering thoughtful service and guiding them to explore on-site amenities and local attractions.

You’ll stay calm during busy periods, resolve issues with care, and collaborate with hotel teams to ensure a memorable stay for every guest, reflecting Hilton’s hospitality standards.