Luxury Hotel Duty Manager — Guest Experience Leader

Placements24; Hurlingham; On-site; ARS 38,497,000 - 49,496,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Retirement benefits

Accommodation and dining discounts

Career advancement opportunities

Dynamic work environment

Job summary

Placements24 is seeking a Hotel Duty Manager for a luxury hotel in Sandton. You will oversee daily operations across departments during your shift, ensuring guest service excellence and operational efficiency.

The role demands strong leadership and the ability to manage diverse teams in a fast-paced environment. Applicants should have proven senior hotel management experience, solid PMS proficiency, and a commitment to delivering exceptional guest experiences.

Qualifications

• Proven experience as a Duty Manager or similar senior management role in a luxury hotel.
• Strong leadership, communication, and interpersonal skills.
• Ability to remain calm and effective under pressure.
• Proficiency with hotel management software (PMS) and standard office applications.
• A commitment to delivering exceptional guest experiences.

Responsibilities

• Oversee all hotel operations during assigned shifts, ensuring smooth functioning of all departments.
• Manage and motivate the hotel staff, providing guidance, training, and support.
• Handle guest concerns and complaints promptly and professionally to ensure guest satisfaction.
• Ensure adherence to all hotel policies, procedures, and service standards.
• Assist in managing budgets, controlling costs, and optimizing revenue opportunities.
• Conduct regular inspections of the hotel premises to ensure safety, security, and presentation standards are maintained.

Skills

Leadership

Communication

Interpersonal skills

Problem-solving

PMS proficiency

Budgeting

Tools

PMS software

Job description

Placements24 is seeking a Hotel Duty Manager for a luxury hotel in Sandton. You will oversee daily operations across departments during your shift, ensuring guest service excellence and operational efficiency.

The role demands strong leadership and the ability to manage diverse teams in a fast-paced environment. Applicants should have proven senior hotel management experience, solid PMS proficiency, and a commitment to delivering exceptional guest experiences.