Reservations Agent

Placements24; Hurlingham; Híbrido; ARS 12 275 000 - 18 412 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid work model

Training on hotel systems

Employee discounts on hotel stays

Resumo da oferta

Placements24 is seeking a diligent Reservations Agent for a busy hotel in Sandton. You will handle inquiries, input bookings in the PMS, and inform guests about rates and policies, ensuring a smooth reservation experience.

The role offers hybrid work between remote and on-site in Gauteng, training on hotel systems, and opportunities to upsell services, contributing to guest satisfaction from initial contact onward.

Qualificações

• Experience in hotel reservations or customer service in hospitality.
• Proficient with PMS and reservation software.
• Excellent communication and telephone etiquette.
• Strong organizational skills and attention to detail.

Responsabilidades

• Handle reservation inquiries via phone, email, and online channels.
• Input and manage bookings and guest info in the PMS.
• Provide information on room types, rates, amenities, and policies.
• Assist guests with modifications or cancellations of reservations.
• Upsell hotel services and packages to enhance the guest booking experience.
• Coordinate with front desk and sales teams for efficient room allocation.

Conhecimentos

Customer service excellence

Communication skills

Attention to detail

Multitasking

Formação académica

High school diploma or equivalent

Ferramentas

Property Management Systems (PMS)

Reservation software

Descrição da oferta de emprego

About the Role

Our client is seeking a diligent and customer-focused Reservations Agent to join their busy hotel in the bustling hub of Sandton . In this vital role, you will be the first point of contact for potential guests, managing inquiries, processing bookings, and ensuring a seamless reservation experience. Your ability to provide excellent customer service, manage room inventory effectively, and represent the hotel professionally is crucial. This position offers a great opportunity to contribute to guest satisfaction from the initial booking stage in Gauteng .

Key Responsibilities

• Handle incoming reservation inquiries via phone, email, and online channels.
• Accurately input and manage room bookings and guest information in the Property Management System (PMS).
• Provide information on room types, rates, amenities, and hotel policies.
• Assist guests with modifications or cancellations of existing reservations.
• Upsell hotel services and packages to enhance the guest booking experience.
• Coordinate with the front desk and sales teams to ensure efficient room allocation and guest communication.

Requirements

• Previous experience in hotel reservations or a customer service role, preferably in hospitality.
• Proficiency in using Property Management Systems (PMS) and reservation software.
• Excellent communication, telephone etiquette, and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to work efficiently in a fast-paced environment and manage multiple tasks.
• A positive attitude and a commitment to providing outstanding customer service.

Benefits

• Competitive salary and potential for performance-based incentives.
• Hybrid work model providing flexibility between remote and on-site work in Sandton .
• Comprehensive training on hotel systems and procedures.
• Employee discounts on hotel stays and services across the group.
• A collaborative team environment in the prime business district of Gauteng .