Global Remote Customer Support Specialist (English)

SupportYourApp; Argentina; Remote; ARS 20.696.000 - 36.218.000; Vollzeit

Benefits dieser Stelle

Fixed schedule: remote-friendly

Remote cooperation

USD compensation

Referral rewards

Work-life balance

Growth opportunities

Inclusive environment

Leadership support

Zusammenfassung

SupportYourApp is hiring a Customer Support Consultant to join our global team from Argentina. You will handle customer inquiries via chat, email and phone, build lasting relationships, and ensure smooth, secure support for multilingual clients.

Ideal candidates have at least 1 year in customer support, strong English (C1), experience with Freshdesk or similar CRM, and solid troubleshooting and Google Workspace skills.

Qualifikationen

• English at C1 for spoken and written communication.
• At least 1 year of experience in a customer support role.
• CRM experience, preferably Freshdesk.
• Strong troubleshooting skills with problem-solving ability.
• Analytical mindset and ability to interpret data to inform decisions.
• Proficiency with Google Workspace (Gmail, Docs, Sheets, Drive).
• Team-oriented attitude and proactive approach.

Aufgaben

• Deliver outstanding customer support via chat, phone, and email.
• Build strong and lasting customer relationships.
• Keep up with evolving tools and technology.
• Handle sensitive customer data with care and security.
• Apply best practices to improve customer happiness.
• Meet KPI and maintain understanding of client solutions.
• Communicate with developers and cross-functional teams.

Kenntnisse

English (C1)

1+ year in customer support

Troubleshooting

Analytical mindset

Google Workspace

Team player

Tools

Freshdesk

Jobbeschreibung

SupportYourApp is hiring a Customer Support Consultant to join our global team from Argentina. You will handle customer inquiries via chat, email and phone, build lasting relationships, and ensure smooth, secure support for multilingual clients.

Ideal candidates have at least 1 year in customer support, strong English (C1), experience with Freshdesk or similar CRM, and solid troubleshooting and Google Workspace skills.