Global Ops Supervisor: Customer Service & Claims

Assurant, Inc.; Buenos Aires; Híbrido; ARS 1.200.000 - 1.800.000; Jornada completa

Descripción de la vacante

Assurant, Inc. in Buenos Aires seeks a Supervisor, Global Operations & Customer Service to lead frontline teams in customer service, claims and insurance operations within the Global Capability Center.

You will coach, monitor KPIs, manage escalations, and drive process improvements with cross-functional partners to deliver compliant, high-quality customer experiences.

Strong English communication, 4+ years in service roles and 2+ years in supervision are required.

Formación

• High School Diploma or GED; Bachelor's degree preferred.
• 4+ years in customer service or related field.
• 2+ years in supervisory role.
• Excellent English communication skills.

Responsabilidades

• Lead, coach, and develop a team to meet quality, productivity, compliance, attendance, and customer satisfaction goals.
• Coach performance reviews, quality evaluations, and development conversations.
• Monitor performance, service levels, workloads, and KPIs; implement corrective actions.
• Escalation point for customer and operational issues; ensure timely resolution.
• Analyze metrics and develop action plans to improve efficiency, quality, and customer experience.
• Collaborate with stakeholders to ensure operational excellence and compliance.

Conocimientos

Bilingual English

Coaching & development

KPIs & SLAs

Communication

Educación

High School Diploma or GED

Herramientas

MS Office

Operational management systems

Workforce Management tools

Descripción del empleo

Assurant, Inc. in Buenos Aires seeks a Supervisor, Global Operations & Customer Service to lead frontline teams in customer service, claims and insurance operations within the Global Capability Center.

You will coach, monitor KPIs, manage escalations, and drive process improvements with cross-functional partners to deliver compliant, high-quality customer experiences.

Strong English communication, 4+ years in service roles and 2+ years in supervision are required.