Customer Care Operations Leader

Randstad Argentina; Buenos Aires; Presencial; ARS 900.000 - 1.300.000; Jornada completa

Descripción de la vacante

Randstad Argentina is seeking a Customer Care Operations Supervisor to lead a dedicated team within our Global Capability Center. The role focuses on driving service quality, productivity, attendance, and SLA adherence while coordinating with US-based clients.

The ideal candidate has 2+ years of leadership experience in customer service or BPO, strong analytics, coaching and communication skills, and advanced English (C1/C2). Daily interactions and interviews will be conducted in English.

Formación

• 2+ years leading customer service or call center teams.
• Experience managing KPIs, SLAs, and productivity.
• Strong analytical, coaching, and communication skills.
• Excel and reporting knowledge.
• Advanced English (C1/C2) required.

Responsabilidades

• Lead, coach, and develop a customer care team.
• Monitor KPIs related to quality, productivity, attendance, and SLAs.
• Manage performance, escalations, and operational issues.
• Identify root causes and implement improvement plans.
• Participate in meetings with U.S.-based clients and stakeholders.
• Prepare and present operational reports.

Conocimientos

Team leadership

KPI management

Analytics

Coaching

Communication

Excel

Advanced English

Herramientas

Excel

Descripción del empleo

Randstad Argentina is seeking a Customer Care Operations Supervisor to lead a dedicated team within our Global Capability Center. The role focuses on driving service quality, productivity, attendance, and SLA adherence while coordinating with US-based clients.

The ideal candidate has 2+ years of leadership experience in customer service or BPO, strong analytics, coaching and communication skills, and advanced English (C1/C2). Daily interactions and interviews will be conducted in English.